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Las Vegas 2012 - Event Schedule


Download Conference Program
SUNDAY - FEBRUARY 5, 2012
2:30PM-
7:30PM

RLA TAILGATE FOOTBALL PARTY - Tropical

Don't miss the RLA Tailgate Football Party!

Join the fun and watch the biggest football game of the year from Las Vegas! Large projection screens and LCD monitors! There will be lots of food and refreshments!

Sponsorships for this event are still available.

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MONDAY - FEBRUARY 6, 2012
9:00AM-
12:45PM

Las Vegas 2012 - Workshops Schedule

Palma A Coco A Palma B Coco B Palma C Jaguar A Palma D Jaguar B
1

9:00-10:45AM

Gailen Vick
Executive Director


Successful Outsourcing: RFQs, Contracts and SOWs

Peter Nilsson
president


Increase visibility, brand awareness and revenues with a solid PR strategy

Available

Available

Available

Available

Available

Available
10:45AM

MORNING BREAK

2

11:00-12:45PM

Available

Available

Available

Available

Available

Available

Available

Available
11:00AM-
5:00PM

RLA CHARITY GOLF TOURNAMENT - Red Rock Country Club

Sponsorships allow you to host your guests and take advantage of this great networking opportunity. Buses leave at 11:00 am for 18 holes and 1:00 pm for 9 holes of golf from the Rotunda passenger drop-off.

If you would like to participate or be a sponsor, please contact felecia@RLA.org.

Sponsorships for this event are still available.

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TUESDAY - FEBRUARY 7, 2012
9:00AM-
12:45PM

Las Vegas 2012 - Workshops Schedule

Palma A Coco A Palma B Coco B Palma C Jaguar A Palma D Jaguar B
1

9:00-10:45AM

Gailen Vick
Executive Director


Best Practices: Lean Repair and Reverse Logistics Trends

Peter Nilsson
president


Increase visibility, brand awareness and revenues with a solid PR strategy

Michael Blumberg
President


Marketing & Selling Reverse Logistics Services

Christopher Fabian
President


Maximize Revenue Opportunities in your AMS and RL Organization

Liz Walker
VP Marketing & Business Development


e-Waste is a Problem

Gloria Cervantes-Hay
Supply Chain Operations Manager


Service Chain Collaboration

Available

Available
10:45AM

MORNING BREAK

2

11:00-12:45PM

Gailen Vick
Executive Director


Successful Outsourcing: RFQs, Contracts and SOWs

Available

Michael Blumberg
President


Best Practices in Reverse Logistics Management

Christopher Fabian
President


Maximize Revenue Opportunities in your AMS and RL Organization

Liz Walker
VP Marketing & Business Development


e-Waste is a Problem

Gloria Cervantes-Hay
Supply Chain Operations Manager


Service Chain Collaboration

Available

Available
12:30PM-1:30PM

INDUSTRY COMMITTEE CHAIR/CO-CHAIR STRATEGY & REPORTS MEETING/LUNCH

Tango A, B
1:00PM

EXHIBIT HALL OPENS

2:30PM-4:30PM

RLA ADVISORY BOARD MEETING

Tango A, B
2:30PM-
3:30PM

COMMITTEE REPORTS

Room C
Amazon C, D
Room D
Amazon N, O
Room E
Amazon Q, R
Room F
Amazon S, T
Committe Chairperson

Gene Bodenheimer
Senior Vice President


Food & Beverage (Unsaleables) Committee Report

Pat Coats
Senior Manager, Returns Management



Available

Available

Available

Available

Available
Committe Chairperson

Available

Available

Available

Available

Available

Available

Available
Committe Chairperson

Tom Burnam
Director Global Service Operations


Data Storage Committee

Available

Available

Available

Available

Available

Available
Committe Chairperson

Ron Lembke
Associate Professor


Standards Committee Report/Meeting

Paul Rupnow
Director-Reverse Logistics Systems



Available

Available

Available

Available

Available
4:00PM-
5:00PM
Committe Chairperson

Leonard Schneeman
Sr. Vice President, Chief Technology Officer


Software Solutions Committee Report

Haozhe Chen
Associate Professor of Marketing and SCM



Paul Rupnow
Director-Reverse Logistics Systems



Roger Levi
Global Reverse Logistics Data Services Manager



Available

Available

Available
Committe Chairperson

Available

Available

Available

Available

Available

Available

Available
Committe Chairperson

Maryellen Daniels
Global Acct Executive


Consumer Electronics Committee Report/Meeting

Christopher Fabian
President



Available

Available

Available

Available

Available
Committe Chairperson

Available

Kenneth Turner
Americas Take Back & Recycling Manager



Available

Available

Available

Available

Available
5:00PM-
8:00PM

Awards Gala (for Members, Speakers & Exhibitors) - Amazon J, K, L, M

End the day with an Awards Gala, honoring those dedicated and committed to Reverse Logistics. The following awards will be presented, including the Lifetime Achievement Award presented to Herb Shear, CEO of GENCOATC.

RLA Reverse Logitics Excellence Awards

  • Operational excellence
  • Vendor Solution
  • Green reverse Logistics
  • Lifetime Achievement

There will be hors d'oeuvres and refreshments.

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WEDNESDAY - FEBRUARY 8, 2012
8:00AM

EXHIBIT HALL OPENS

10:00AM
Welcome Remarks

Gailen Vick
Executive Director


Welcome Remarks

Survey • Download

Keynote Address

Doug Schmitt
Vice President Global Support Services


The Development of Next Generation Services through Understanding Customer Needs and Industry Trends

Survey • Download

11:30AM-
12:30PM

BUFFET LUNCH - EXHIBIT HALL (Sponsorship Available)

RETAIL COMMITTEE REPORT/MEETING
Palma C


By Invitation Only
12:30PM
Room A Panel
Amazon J, K, L, M
Room B
Amazon E, F
Room C
Amazon C, D
Room D
Amazon N, O
Room E
Amazon Q, R
Room F Panel
Amazon S, T
Moderator

Tony Sciarrotta
Senior Manager


Net Promoter Score

Survey • Download


Jeff Dooley
Senior Manager


Failure Analysis Supply Chain


Josh Garrison
Director of Service Operations


Failure Analysis Supply Chain

Survey • Download


Lori Molinari
Director, Sales


Reducing E-Waste of Consumer Electronics through Reverse Logistics

Survey • Download


Gary Moore
Manager Reverse Logistics - Recycling


Best Practices in Electronic Stewardship - Making Recycling Easy for Consumers


Daniel Barrett
Manager, New Business Opportunities


Best Practices in Electronic Stewardship - Making Recycling Easy for Consumers

Survey • Download


Available

Survey • Download

Moderator

Joe Walden
Lecturer, Supply Chain Management


Wireless Operations

Survey


Andrea Newman
Sr. Director Service Operations



John Pinto
VP, Service & Reverse Logistics Operations



Matt Peterson
Director, North America Operations



Liz Walker
VP Marketing & Business Development



Sara Sylvester
Director of Customer Care



Available

Tim Bradford
Sr. Business Development Mgr.



Ken Kvancz
Senior Manager, Care Indirect Sourcing



Bernie Schaeffer
CVP/Global Repair and Reverse Logistics



Brian Mantel
Sr. Manager Reverse Logistics


1:30PM
Room A Panel
Amazon J, K, L, M
Room B
Amazon E, F
Room C
Amazon C, D
Room D
Amazon N, O
Room E
Amazon Q, R
Room F Panel
Amazon S, T
Moderator

Michael Blumberg
President


Managing Aftermarket Service & Reverse Logistics as a Profit Center

Survey • Download


Tim Konrad
Senior Vice President


Impact of Product Lifecycle Logistics

Survey • Download


Rob Ianni
Vice President of Global Sales


Increasing NPS, customer satisfaction, revenue, and service process


Mark Hessinger
Executive Director - Global Customer Service


Increasing NPS, customer satisfaction, revenue, and service process

Survey • Download


Fred Bosman
Supply Chain Product Manager


FINALLY! REAL TIME, END-TO-END SUPPLY CHAIN VISIBILITY, THERE AND BACK

Survey • Download


Available

Survey • Download

Moderator

Leonard Schneeman
Sr. Vice President, Chief Technology Officer


Choosing a Software Solution for Reverse Logistics

Survey • Download


Rachel North
Director, Post Sales



Thomas Maher
Vice President for Global Service



Larry Lile
Program Mgr.



Gary Moore
Manager Reverse Logistics - Recycling



Kenneth McDaniel
RMA Program Manager



Available

Roger Levi
Global Reverse Logistics Data Services Manager



John Axe
CEO



Michael Ayon
GM Dir Business Development



Haozhe Chen
Associate Professor of Marketing and SCM


                 
Available
2:30-
3:30PM

AFTERNOON BREAK - EXHIBIT HALL (Sponsorship Available)

3:30PM
Room A Panel
Amazon J, K, L, M
Room B
Amazon E, F
Room C
Amazon C, D
Room D
Amazon N, O
Room E
Amazon Q, R
Room F Panel
Amazon S, T
Moderator

Jack DeButts
Director Returns & Exchange Management


Globalization of Returns

Survey • Download


Tracy Schrecengost
Global Service Materials Manager


Optimizing decisions to grow revenue and profit

Survey • Download


Available

Survey • Download


James McNally
Manager Operations Integration


Returns and eCommerce-USPS Integrated Approach

Survey • Download


Kumar Vidadala
Vice President of Product Management


Achieving Seamless Returns Execution

Survey • Download

Moderator

Robert German
Senior Engineer


Technologys Role in Value Recovery and Reverse Logistics

Survey


Jeffrey Harrison
Director, Business Operations



Available

Tom Calderwood
Mgr, Reverse Supply Chain Ops



Sam Mikles
Director, Service & Support Operations



Carrie McWilliams
Director Corporate Strategy, Reverse Logistics



Available

Available

Jeff Stratman
Vice President, Merchandising



Aki Korhonen
Founder and CEO



Sandy Parlier
Logistics Manager


4:30PM
Room A Panel
Amazon J, K, L, M
Room B
Amazon E, F
Room C
Amazon C, D
Room D
Amazon N, O
Room E
Amazon Q, R
Room F Panel
Amazon S, T
Moderator

Michael Krug
Managing Director


Strategies for Managing Regulatory Complexities

Survey • Download


Joe Walden
Lecturer, Supply Chain Management


Trends in E-Waste Disposal and Reverse Logistics

Survey • Download


Chris Acker
Director of Sales


Purposeful Refurbishing vs. Recycling


Paul Baum
CEO


Purposeful Refurbishing vs Recycling

Survey • Download


Haozhe Chen
Associate Professor of Marketing and SCM


Reverse Logistics Software Usage Trends and Issues - An Empirical Study


Gary Gammon
MBA Student


Reverse Logistics Software Usage Trends and Issues - An Empirical Study

Survey • Download


Chris Joel
Product Manager


Samsung NZ Case Study - Controlled and Visible Product Returns


Roger Rowley
Service Manager


Control and visibility in returns (Case Study)

Survey • Download

Moderator

Julie Chamberlain
Account Manager


Reverse Logistics Association Membership Benefits

Survey


Kenneth Turner
Americas Take Back & Recycling Manager



Charles Johnston
Sr. Director Reverse Logistics



Dave Westrich
Senior Manager



Available

Available

Available

Available

Available

Available

Available
5:30PM-6:15PM

RYDER SUPPLY CHAIN SOLUTIONS RECEPTION

Tango A, B, C
Visit Ryder Supply Chain Solutions at Booth E18
By Invitation Only
9:00PM-11:00PM

PRIVATE NETWORKING COCKTAIL EVENT

LAVO at the Palazzo
Visit Allied Trading Group at Booth F14 and Round2 at Booth J13
By Invitation Only
5:30PM-7:30PM

CONFERENCE RECEPTION

Expo Hall - Amazon A, G
Download Conference Program
THURSDAY - FEBRUARY 9, 2012
8:00AM

EXHIBIT HALL OPENS

10:00AM
Room A Panel
Amazon J, K, L, M
Room B
Amazon E, F
Room C
Amazon C, D
Room D
Amazon N, O
Room E
Amazon Q, R
Room F Panel
Amazon S, T
Moderator

Jonathan Grimm
Global Solution Architect-Service


Role of Reverse Supply Chains in Value Chain

Survey • Download


Tony Sciarrotta
Senior Manager


How to Maximize Sales and Reduce Costs with Returned Goods

Survey • Download


Available

Survey


Robert Auray
Vice-Chairman


Partnering For Success


Raj Subramonian
GM


Partnering for success

Survey • Download


Rahul Singh
CSO


Taking the Hill

Survey • Download

Moderator:

Christopher Fabian
President


How to Boost AMS & RL Profitability while increasing Customer Satisfaction

Survey • Download


Robert Anderson
Director Reverse Logistics & Service Supply Chain



Michael Galbreth
Assistant Professor of Management Science



Gunnar Hedlund
Director of Business Development



Available

Available

Available

Barry Yanes
Exec. VP Sales & Marketing



Mark Prol
VP



Available

Jonathan Pine
President & CEO


11:00AM
Room A Panel
Amazon J, K, L, M
Room B
Amazon E, F
Room C
Amazon C, D
Room D
Amazon N, O
Room E
Amazon Q, R
Room F Panel
Amazon S, T
Moderator

Kevin Steele
Chief Operating Officer


How Retailers and Manufacturers Can Work in Partnership To Reduce Returns

Survey • Download


Michelle Gross
Sr. Manager, Analytics


Reverse Logistics Analytics

Survey • Download


Aki Korhonen
Founder and CEO


Hardware Diagnostics for Android Platforms

Survey • Download


Liz Walker
VP Marketing & Business Development


Reducing Carbon Footprint through Reverse Logistics


John Carrell
PhD Candidate





Hong-Chao Zhang
Dir. of Advanced Mfg. Lab, Dept of Ind. Engineerin


Reducing Carbon Footprint through Reverse Logistics

Survey • Download


Dr. Oliver Hedgepeth
Reverse Logistics Director


Faith Based Reverse Logistics

Survey • Download

Moderator

Hugh Kinney, Jr.
Associate Partner


Practical Ideas for Driving Down Costs and Improving Service Levels in 3PSP Operations

Survey


Jack DeButts
Director Returns & Exchange Management



Charles Johnston
Sr. Director Reverse Logistics



Ed Cisneros
Sale & Remarketing Mgr.



Gene Bodenheimer
Senior Vice President



Mark Prol
VP



Sam Jackson
Group Manager




Available

Available

Kathy Murphy
Senior Sales Operations Manager



Mike Moore
Regional Director



Ken Ueltzen
Vice President Business Development


12:00PM
Closing Remarks

Gailen Vick
Executive Director


Closing Remarks
LUCKY DRAWING

Lyndsey Turner
Editor - RL Magazine


LUCKY DRAWING SPONSORS
  • LUCKY DRAW SPONSORSHIPS AVAILABLE
  • MUST BE PRESENT DURING THE DRAWING TO WIN
  • Barnes & Noble


    (2) Nook Color Readers, (2) Nook Readers
  • Motorola


    MotoACTV 8 GB (Fitness Tracker & GPS)
  • Philips


    Docks (2), Dock/Clock (2), and Portable DVD (2)
  • Servigistics


    Nook Color Tablet
  • MEMKING


    eGo Portable Hard Drive
  • JARDEN CONSUMER SOLUTIONS


    Liquor Cooler, Blender, Crockpot, coffeemaker, Food Saver
  • Toshiba America Electronic Components, Inc.


    2 External Hard Drives
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