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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: San Jose, CA 2006
Exploring The Short Term and Long Term Reverse Logistics Challenges Within The High Tech Industry

8:00AM Continental Breakfast / Registration
9:00AM Gailen Vick - President & CEO, RLASuccessful Outsourcing Process – RFQs, Contracts and SOWs
Gailen Vick - President & CEO - Reverse Logistics Association
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included.
11:30AM Examining Reverse Logistics Best Practices For The High Tech Industry
Paul Rupnow, Director of Reverse Logistics Solutions
Andlor Logistics Systems
12:00PM Lunch - Roundtable Discussions
1:00PM Facility Tour
Sponsored by AER Worldwide

2:00PM Managing Reverse Logistics Costs And Velocity: A Network Applicance Case Study
Kent McLaggan, Service Logistics Manager
Network Appliance
3:00PM Driving Reverse Logistics Differentiation Through Leading Edge Technologies And Best Practices
Emily Rodriguez, Senior Consultant
The Results Group
4:00PM Ahmad Zubair SaharIndustry High Tech Panel Discussion
Moderator: Ahmad Zubair Sahar, Sr Vice President, Customer Relations
Reverse Logistics Association
John Baehr,
Reverse Logistics Manager
Kent McLaggan,
Service Logistics Manager
Network Appliance
Howard Rosenberg,
Director - Private Marketplaces
eBay, Inc.
Paul Rupnow,
Director Reverse Logistics Solutions
Andlor Logistics Systems
Emily Rodriguez,
Senior Consultant
The Results Group
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