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RLA Seminars

Schedule

RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants




RLA Seminar: Lexington, KY 2010
Keys to Reverse Logistics in Back Office Support: Help Desk, Technical Support, Customer Service, OCR, SIR, Mailroom

TUESDAY - AUGUST 31, 2010
8:00AM

Continental Breakfast

8:45AM Seminar Welcome
Leslie Harms,
Director of Membership Relations
Reverse Logistics Association
9:00AM Gailen Vick - President & CEO, RLASuccessful Outsourcing Process – RFQs, Contracts and SOWs
Gailen Vick - President & CEO - Reverse Logistics Association
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included.
10:00AM Morning Break
10:15AM Outsourcing Workshop Continued
11:30AM First Line of Defense - Customer Service

Michelle Doepke
ISD TSC Partner Support Manager
Lexmark
12:30PM - 1:45PM Roundtable Lunch
1:30PM - 3:30PM Facility Tour: ACS call & data center, where they provide solutions such as Help-Desk Services, OCR and Stored Information Retrieval for major branded companies like Delta Airlines & Humana.

(Shuttle will depart for the facility tour at 1:15PM and will return at 3:45PM)

4:00PM - 5:00PM Panel Discussion: Effective Technical Support and Returns Mitigation
Moderator: Phil Pietrowski Sr.
Managing Partner
Banyan Business Solutions Group
Jack Biersdorfer,
VP Travel, Transportation & Logistics

Mike Lesshafft,
Service Quality Manager

Timothy DeLaney, Flight Statistics, Passenger Records and Government Reporting
Dan Garrison, Vendor Manager,


5:00-
6:30PM
Evening Reception
Great food and networking!
Hilton
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