|TUESDAY - AUGUST 31, 2010|
Director of Membership Relations
Reverse Logistics Association
|9:00AM||Successful Outsourcing Process – RFQs, Contracts and SOWs
Gailen Vick - President & CEO - Reverse Logistics Association
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included.
|10:15AM||Outsourcing Workshop Continued|
|11:30AM||First Line of Defense - Customer Service
ISD TSC Partner Support Manager
|12:30PM - 1:45PM||Roundtable Lunch|
|1:30PM - 3:30PM||Facility Tour: ACS call & data center, where they provide solutions such as Help-Desk Services, OCR and Stored Information Retrieval for major branded companies like Delta Airlines & Humana.
(Shuttle will depart for the facility tour at 1:15PM and will return at 3:45PM)
|4:00PM - 5:00PM||
Panel Discussion: Effective Technical Support and Returns Mitigation
Moderator: Phil Pietrowski Sr.
Banyan Business Solutions Group
VP Travel, Transportation & Logistics
Service Quality Manager
|Timothy DeLaney, Flight Statistics, Passenger Records and Government Reporting
||Dan Garrison, Vendor Manager,
Great food and networking!