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RLA Seminars

Schedule

RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants




RLA Seminar: Columbus,OH 2007
Exploring the Process of Retail Returns

Seminar presentations are available for download for a nominal fee. Seminar attendees can download the presentations free-of-charge.


TUESDAY - NOVEMBER 13, 2007
8:30AM

Continental Breakfast

9:00AM Seminar Welcome and Reverse Logistics Overview
Gailen Vick,
President,
Reverse Logistics Association
9:30AM Developing Reverse Logistics Programs: Its Competences and Capabilities Download
by Stefan E. Genchev, Ph.D. and Soonhong "Hong" Min, Ph.D.
Soonhong (Hong) Min, Ph.D.,
Assistant Professor, Division of Marketing and Supply Chain Management
Price College of Business, The University of Oklahoma
10:30-10:45AM

Morning Break

10:45AM Retail Returns within the Mobile Phone
Industry
Download
Jeremy Murchland,
Head of Customer Service, NAM
Sony Ericsson Mobile Communications (USA) Inc.
11:45AM-1:00PM

Lunch - Roundtable Discussions
Sponsored by CINCO Electronics Recycling

Round Table 1:
Jack Debutts, Production Control / Strategic Planning Manager, ARRC, DELL
Soonhong (Hong) Min, Ph.D., Assistant Professor, The University of Oklahoma
Gailen Vick, President & CEO, Reverse Logistics Association
Round Table 2:
Jeremy Murchland, Head of Customer Service, NAM, Sony Ericsson Mobile Communications
Jeremy Vick, Director of World Wide Sales, Reverse Logistics Association
Round Table 3:
Liane Bandanza, Returns Customer Support Manager, Hewlett-Packard
Hilary Melandar, Event Management, Reverse Logistics Association
Round Table 4:
Chris Fabian, Professional Services Solutions, LLC
Dee Miller, Business Development, Reverse Logistics Magazine
Round Table 5:
Andrew Katcher, VP Business Development, FreeFlow
Michelle Warner, Event Coordinator, Reverse Logistics Association
1:00-3:00PM

Facility Tour of Service Parts & Warranty Returns Center
Sponsored by GENCO

3:00PM HP Returns Management for the Retail Business Download
Liane Bandanza,
Returns Customer Support Manager
Hewlett-Packard
4:00-4:15PM

Afternoon Break

4:15PM Panel Discussion - Proactive Methods to Minimize Product Returns Download

Moderator - Chris Fabian,
Professional Services Solutions, LLC
Andrew Katcher
VP Business Development
Jack Debutts,
Production Control / Strategic Planning Manager, ARRC
Jeremy Murchland,
Head of Customer Service, NAM
Sony Ericsson
Liane Bandanza,
Returns Customer Support Manager
5:30-
7:30PM
Evening Reception
BE SURE TO STAY FOR THE LUCKY DRAW!!!
(Sony DSC-N2 Cybershot 10mp digital camera)
Concourse Hotel and Conference Center
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