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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: Austin, TX 2007
Parts Harvesting and Recycling

Seminar presentations are available for download for a nominal fee. Seminar attendees can download the presentations free-of-charge.


Continental Breakfast

9:00AM Seminar Welcome
Michelle Warner,
Speaker - Event Coordinator
Reverse Logistics Association
9:15AM Service Level Agreements: RFQs, Contracts, and SOWs Download
Gailen Vick, President, Reverse Logistics Association
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included.
11:30AM Lunch - Round Table Discussions
12:30PM Facility Tour
Sponsored by Electronics Recycling & Trading

(Shuttle will depart for the facility tour at 12:45PM
and will return at 2:45PM)
3:00PM Parts Harvesting and Recycling from an Asset Recovery / Recycling Perspective Download
Suresh Sundarababu, Business Strategy Manager, Reverse Logistics
4:00PM Afternoon Break
4:15PM An Interactive Discussion on the Economics, Complexities and Choices When Considering a Parts Harvesting and Recycling Initiative Download

Moderator - Roy Steele,
President, RoShar Associated LLC
Lee Norman,
Sr Manager,
Enterprise Returns Management
Richard Lee,
VSD Global Service Manager
3M Corporation
Jade Lee,
Supply-Chain Services, Inc.
Suresh Sundarababu,
Business Strategy Manager, Reverse Logistics
Evening Reception
Hilton Austin Airport
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