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RLA Conference & Expo: Amsterdam 2012
Conference Schedule


LIVE VIDEO STREAMING: If travel or cost restrictions are overwhelming, look at our low cost Live Video Streaming Solution. Sessions at the RLA Conference & Expo: Amsterdam 2012 will be streamed live into your office or home; this includes all general sessions, case studies, panels and tracks.

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Download Conference Program
TUESDAY - JUNE 19, 2012
8:00 - 14:00

REGISTRATION OPEN
Lanyards Sponsored by Toshiba

Workshop 1
9:00
Basel Lausanne
Gailen Vick
Founder Emeritus

Successful Outsourcing: RFQs, Contracts and SOWs

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Jeremy Vick

Getting the most out of the Reverse Logistics Association - Membership to Exhibiting
10:30

BREAK

Workshop 2
11:00
Gailen Vick
Founder Emeritus

Best Practices: Lean Repair and Reverse Logistics Trends
Julie Chamberlain
Account Manager

Getting the most out of the Reverse Logistics Association - Membership to Exhibiting
12:30

LUNCH

13:30

Committee Meetings

Lausanne
EMEA Committe Mtg

Ian Towell
National Returns Manager


EMEA Committee Meeting

Jeroen Weers
Reverse Logistics Porfolio Manager



Charlie O Shaughnessy
Global Returns Manager



HOWARD STROWMAN
CEO



Derek Scott
European Parts Technical Support Supervisor



Jeremy Vick



Available
17:00

RLA Advisory Board Meeeting

18:00

RLA Reception
Exhibit Hall - Matterhorn I & II

WEDNESDAY - JUNE 20, 2012
8:00 - 16:00

REGISTRATION OPEN
Lanyards Sponsored by Toshiba

8:30

EXHIBIT HALL OPEN
Matterhorn I & II

10:30
Matterhorn III Matterhorn III
Welcome Remarks
Jeremy Vick

  

Keynote Address
Neil Ashworth
Operations and Development Director

KEEPING THE CUSTOMER HAPPY HOWEVER AND WHENEVER THEY SHOP

  

12:00
Matterhorn III Basel
Jaap Hazewinkel
Service Parts Planning Manager Europe

Service Parts Planning - Commodity Based Life-Cycle Forecasting (CBLF)

  

Jeroen Weers
Reverse Logistics Porfolio Manager

Implementing an effective returns management system for webshops

  

13:00

BUFFET LUNCH
Exhibit Hall - Matterhorn I & II
Sponsorship Available

14:00
Matterhorn III Basel
Jürgen Donders
Partner

Spare Parts Planning Solutions / Outsourcing

  

Derek Scott
European Parts Technical Support Supervisor

When your RL becomes your only source, know your metrics.

  

15:00
Matterhorn III Basel
Moderator
Jürgen Donders
Partner

How to cover RL related costs - should costs for compliance / extra service be transferred directly to the consumer

  

Niels Beerens
Unit Manager M&L-Machines Asset recovery

Best practices in Asset Recovery and Asset Management


Charlie O Shaughnessy
Global Returns Manager


Erik Gybels
MANAGER Fast Feedback & Consumer Care


Franz Menke
Director Service EMEA & Global Service Engineering


Timmy O’Dwyer
Executive Director, EMEA Service Parts

 
16:00
Matterhorn III Basel
Case Study
Scott Tellier
Regional VP, Sales

Driving Service Parts Returns
Ghiz Fernandes
Director, Support Delivery EMEA

Driving Service Parts Returns

  

Brand management in the after sales market

  

17:30

CANAL CRUISE
Sponsored by Pervacio

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