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Amsterdam 2007 Event Schedule

Conference presentations are available for download at no charge for RLA Members. Click on the Download link, then log in with your RLA username and password.

MONDAY - JUNE 25, 2007
9:00AM-
4:00PM
PRE-CONFERENCE WORKSHOPS
Frank Roch,
Sr Consultant SCM,
MÖBIUS Business Redesign NV
John Cullen,
Professor of Management Accounting,
University of Sheffield
Melvin Simpson,
Director of RL Quote,
Reverse Logistics Association
gailen vick - president reverse logistics trends, inc.Gailen Vick
President & CEO,
Reverse Logistics Association
5:00PM

Reverse Logistics Association - Advisory Board Meeting

7:00PM

RLTS Reception for Event Exhibitors, Sponsors and Speakers
Exhibit Hall

TUESDAY - JUNE 26, 2007

Wireless Internet provided and supported by  

8:30AM

EXHIBIT HALL OPENS

10:30AM
gailen vick - president reverse logistics trends, inc.RLTS Amsterdam 2007 Welcome Download
Gailen Vick
President & CEO
Reverse Logistics Association
Industry Overview, Size and Forecast Download
Steve Huff
Director of Market Research
Reverse Logistics Association
11:00AM Wim van GilsKeynote Address
Bringing Simplicity To Life Download
Wim Van Gils
Vice President & General Manager Global Customer Service
Philips Consumer Electronics, Europe
12:00PM-
1:30PM

BUFFET LUNCH - EXHIBIT HALL

1:30PM Track A Track B Track C
Fabrice Lamarche,
Director Reverse Supply Chain Operations,
Hewlett-Packard GmbH


Reverse Supply Chain - The Challenges Download
Andre Olde Hampsink,
Sales Director
Fred van Dongen,
Director of Operations EMEA

Case Study: After-Sales Service As The Driver For Continuous Business Improvement Download
Kristin Secreto,
Senior Manager - Client Services




Scenarios and Strategies in Retail Asset Protection and Recovery Download
2:30PM Track A Track B Track C
Mark Eldridge
Director Strategy & Marketing



Thinking Forward in Reverse Logistics Download
Dr Manbir Sodhi,
Professor of Industrial & Systems Engineering
University of Rhode Island


Design and Operation of Recycling Facilities Download
Peter
Vanderschaeghe
,
Partner & Senior SCM Consultant,
MÖBIUS


Added Value of Decision Support Systems for Strategy Design and 3rd Party Negotiations Download
3:30PM-
4:00PM

INTERMISSION - REFRESHMENTS - EXHIBIT HALL

4:00PM Track A Panel Track B Track C
Moderator:
Chris Ernst
Founder,
Accerio



WEEE & RoHS Impact on OEMs & 3PSPs Download
John Cullen,
Professor of Management Accounting,
University of Sheffield

Managing Reverse Logistics To Improve Performance Download
Scott Ermeti,
VP International Business,
Pelican Products



How Permanent Packaging Solutions Can Reduce Costs and Enhance RL Practices Download
Bob Cleary,
Sr Regional Service Manager
Dr Jacqueline Bloemhof,
Asst Professor,
RSM Erasmus University
Andrew French, Director of Corporate Development,
RTG Industries
Robert McKechnie,
CEO,
Green Oak Solutions
Derek Scott,
European Parts Technical Support Specialist
5:00-
6:00PM

Round Table Discussions

Round Table 1
Dr Manbir Sodhi, Professor of Industrial & Systems Engineering, University of Rhode Island
Fred van Dongen, Director of Operations EMEA, Plantronics BV
Bob Cleary, Sr Regional Service Manager, Microsoft
Brad Schultz, VP Global Customer Service Operations, Sun Microsystems
Round Table 2:
John Cullen, Professor of Management Accounting, University of Sheffield
Eelco Dijkstra, Managing Director, Europhia Consulting
Fabrice Lamarche, Director Reverse Supply Chain Operations, Hewlett-Packard
Charlie O'Shaughnessy, Global Returns Manager, Intel Corporation
Conor Carton, EMEA Operations Manager, Adobe Systems Software Ireland Ltd
Round Table 3:
Dr Jacqueline Bloemhof, Assistant Professor, RSM Erasmus University
Melvin Simpson, Director of RL Quote, Reverse Logistics Association
Derek Scott, European Parts Technical Support Specialist, Canon Europe
Katrien Van Crombrugghe, Service After Sales Manager, DYMO
Round Table 4:
Sven Verstrepen, Logistics Expert Flanders Institute of Logistics
Roy Peters, Managing Consultant, Gordian Logistics Experts BV
Dave Whitley, Marketing Solutions, Reverse Logistics Association
Francine Carrick, Operations Manager, Cisco Systems
Karina Grassy, Operations Manager Digital Commerce, Nike
Round Table 5:
Chris Ernst, Founder, Accerio BV
Steve Huff, Director of Market Research, Reverse Logistics Association
Chantal Leclercq, Partner Relationship Manager, Hewlett-Packard
Lisette Limmen, Program Manager Global Logistics, IBM Corporation
Ian Rusher, EMEA Logistics Program Manager, Cisco Systems
6:15PM

Departure Time - Shuttle Bus from Hotel to Amsterdam for Evening Canal Cruise

6:45-
9:00PM

Evening Amsterdam Canal Cruise Sponsored By:


WEDNESDAY - JUNE 27, 2007

Wireless Internet provided and supported by  

8:30AM

EXHIBIT HALL OPENS

9:00AM Track A Track B Track C
Francine Carrick,
Operations Manager
Cisco Systems



Cisco's Reverse Logistics Journey Download
Jacob Verhagen,
SVP Sales & Marketing
Global Service Logistics
DHL Exel Supply Chain


Optimising Reverse Logistics in a Globalised World Download
Sven Verstrepen, Logistics Expert
Flanders Institute of Logistics



Sectorial Differences in the Reverse Logistics Market in Flanders Download
10:00-
11:00AM

INTERMISSION - REFRESHMENTS - EXHIBIT HALL

11:00AM Track A Panel Track B Track C
Moderator:
Eelco Dijkstra
Managing Director,
Europhia Consulting



New Ways to Streamline Operations, Drive Profits, and Delight Customers Download
Dr.ir. Harold Krikke
Senior Researcher, CentER Applied Research


Strategic Response To The WEEE Directive Download
Gary Bothmann
VP Business Development
Electronic Recycling & Trading

Cradle to Cradle; Product Re-birth, The True Goal of Recycling Download
Eelco Meenhorst,
CTO
Charlie O'Shaughnessy,
Global Returns Manager
Frank Roch,
Sr Consultant SCM
Jonathan Spokes,
Business Development EMEA
Graham Best,
Managing Partner,
12:00-
1:30PM

BUFFET LUNCH - EXHIBIT HALL

1:30PM Track A Panel Track B Track C
Moderator:
Steve Huff
Director of Market Research,
Reverse Logistics Association


Panel Discussion - Reverse Logistics Issues in the Retail Industry Download
Bob Horton,
Product Manager EMEA





Rick Ledermann,
IT Infrastruc- ture Manager



Case Study: Reverse Logistics - Extended Enterprise Perspectives Download
Nick Sellers,
Marketing Director - EMEA



Who Cares About The Customer? Download
Katrien Van Crombrugghe,
Service After Sales Manager, DYMO
Peter Junger
President,
SiRAS.com Inc.
Karina Grassy,
Operations Manager Digital Commerce, Nike
Marco Hogenboom,
Regional Customer Manager EMEA,
DHL Worldwide Express
   
2:30PM Track A Panel Track B Track C
Moderator:
Jan Willem Rustenburg
Partner,
Gordian Logistics Experts BV


Methods of RL Outsourcing Download
Brad Schultz,
VP Global Customer Service Operations,
Sun Microsystems


Services Role in Delighting Customers and Driving Loyalty Download
Frank Jahn,
Director -
Benelux
Kiala

Chantal Leclercq,
Partner Relationship Manager

Case Study: Kiala Reverse Logistics Model and Hewlett-Packard SWAP Download
Lisette Limmen,
Program Manager Global Logistics
Tom In het Veld,
Director Business Development, EMEA
Ron Kula,
VP Supply Chain Solutions
Ian Rusher,
EMEA Logistics Program Manager
Arno Millenaar,
VP Programs & Business Development
Don Imaizumi,
VP of Operations
3:30PM Closing Remarks Download
4:00PM

LUCKY DRAWING for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras, Label Printers, Portable GPS, Bluetooth Headset, Blackberry Phone (you must be present during the drawing to win)

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