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RLA Conference & Expo: Las Vegas 2013
Conference Schedule

LIVE VIDEO STREAMING: If travel or cost restrictions are overwhelming, look at our low cost Live Video Streaming Solution. Sessions at the RLA Conference & Expo: MON - FEB 11, 2013 will be streamed live into your office or home; this includes all general sessions, case studies, panels and tracks.

OFFICIAL 3PL SPONSOR
Sponsorship Available

Download Conference Program
MON - FEB 11, 2013
7:30 AM-
12:00 PM

REGISTRATION OPEN

For security purposes, please have a photo ID and a business card ready when checking in at the registration desk.
8:00 AM-
11:00 AM

Las Vegas 2013 - Workshops Schedule

Room B
Coco A
Room C
Jaguar A
Room D
Palma A
Room f
Palma C
1

8:00-11:00 AM
Gailen Vick
Executive Director

WORKSHOP: Successful Outsourcing: RFQs, Contracts and SOWs
Track: Sustainability and Environmental Management
11:00AM-
5:00PM

RLA CHARITY GOLF TOURNAMENT - Red Rock Country Club

Sponsorships allow you to host your guests and take advantage of this great networking opportunity. Buses leave at 11:00 am for 18 holes and 1:00 pm for 9 holes of golf from the Rotunda passenger drop-off.

If you would like to participate or be a sponsor, please contact felecia@RLA.org.

Sponsorships for this event are still available.

TUE - FEB 12, 2013
8:00AM-
4:00PM

REGISTRATION OPEN

For security purposes, please have a photo ID and a business card ready when checking in at the registration desk.
9:00AM-
12:45PM

Las Vegas 2013 - Workshops Schedule


Room B
Coco A
Room C
Jaguar A
Room D
Palma A
Room F
Palma C
2

9:00-10:45AM
Michael Blumberg
President

WORKSHOP: Marketing & Selling Reverse Logistics Services
Track: Sustainability and Environmental Management
Robert Jaffin
Academician Consultant, Author

WORKSHOP: Hazardous Material Life Cycle Management
Track: Corporate Social Responsibility
Gailen Vick
Executive Director

WORKSHOP: PART 1 - Best Practices: Lean Repair and Reverse Logistics Trends
Track: Sustainability and Environmental Management
10:45AM

MORNING BREAK

3

11:00-12:45PM
Michael Blumberg
President

WORKSHOP: Best Practices in Reverse Logistics Management
Track: Corporate Social Responsibility
Kyle Wiens
CEO

WORKSHOP: Standardized service instruction best practices - lessons learned teaching millions to do it right the first time.
Track:
Gailen Vick
Executive Director

WORKSHOP: PART 2 - Successful Outsourcing: RFQs, Contracts and SOWs
Track: Sustainability and Environmental Management
1:00PM-
5:00PM

EXHIBIT HALL OPENS

12:00PM-1:15PM

INDUSTRY COMMITTEE CHAIR/CO-CHAIR STRATEGY & REPORTS MEETING/LUNCH

Room F: Palma C
1:30PM-2:30PM

RLA BOARD MEETING/LUNCH

Room F: Palma C
2:30PM-
3:30PM

COMMITTEE REPORTS

Room B
Coco A
Room C
Jaguar A
Room D
Palma A
Room F
Palma C
Room G
Palma D

Gene Bodenheimer
Senior Vice President


Pat Coats
Senior Manager, Returns Management


Oliver Hedgepeth
Program Director, Reverse Logistics

Leonard Schneeman
Sr. Vice President, Chief Technology Officer

PANEL: Software Solutions Committee Meeting
Track: Software Solutions

Paul Rupnow
Director, Reverse Logistics Systems

Douglas Zody
iPad Operations NPO

PANEL: Wireless Committee Meeting
Track:

Blake Vaughn
rector of Reverse Logistics

Tom Burnam
Director Global Service Operations

PANEL: Data Storage Committee Meeting
Track: Data Storage

David Liscom
VP Business Development


Alan Clark
Executive Director, Customer Service Operations

4:00PM-
5:00PM
Paul Baum
CEO

PANEL: Consumer Electronics Committee Meeting
Track:

Kathy Murphy
Senior Sales Operations Manager

Ron Lembke
Associate Professor

PANEL: Standards Committee Meeting
Track: Standards
Ann Rodriguez
Strategic Business Analyst

PANEL: Extended Warranties Committee Meeting
Track: Extended Warranties
Raymond Glynn
Business Development

PANEL: Sustainability & Environmental Management Committee Meeting
Track: Sustainability and Environmental Management

Paul Gettings
EVP Sales & Marketing

Raul Castilla
Director, Reverse Logistics Administration

PANEL: Retailers Committee Meeting
Track: Retailers
5:00PM-
8:00PM

Awards Gala (for Members, Speakers & Exhibitors) - Room A: Amazon F, H, I

End the day with an Awards Gala, honoring those dedicated and committed to Reverse Logistics. The following awards will be presented.

RLA Reverse Logitics Excellence Awards

  • Operational Excellence
  • Vendor Solution
  • Green Reverse Logistics
  • Lifetime Achievement

There will be hors d'oeuvres and refreshments.

WED - FEB 13, 2013
8:00AM-
5:30PM

EXHIBIT HALL OPEN

REGISTRATION OPEN

For security purposes, please have a photo ID and a business card ready when checking in at the registration desk.
10:00AM
Room A
Amazon F, H, I
Welcome Remarks
Gailen Vick
Executive Director

Welcome
Track: General Session
Keynote Address
Chris Nielsen
COO/CFO

KEYNOTE: Returns From a Customer’s Perspective
Track: Apparel
Track: Retailers

11:30AM-
12:30PM

BUFFET LUNCH - EXHIBIT HALL Sponsorship Available

12:30PM
Room A Panel
Amazon F, H, I
Room B
Coco A
Room C
Jaguar A
Room D
Palma A
Room E Panel
Amazon S, T
Moderator
Building and implementing an effective Returns Management strategy

Rob Saper
Vice President, Supply Chain Logistics

The “Dos and Don’ts” of Reverse Logistics in an Omni Channel Environment
Track: Retailers

Kyle Wiens
CEO/Co-founder

The End of Cheap Resources: Manufacturers and the Circular Economy
Track: Sustainability and Environmental Management

Oliver - NOT VALID Hedgepeth, Ph.D.
Program Director, Reverse Logistics Management

Unsaleables 101
Track: Food and Beverage (Unsaleables)

Moderator
Michael Blumberg
President

PANEL: How OEMs are finding new sources of profit from their RL Operations
Track: Corporate Social Responsibility
Track: Sustainability and Environmental Management


Kathy Murphy
Senior Sales Operations Manager


Steven Kabak
Global Hardware Returns Manager, Citrix Operations


Chris Smith
Senior Director of Supply Chain

 
Jonathan Pine
President, CEO


David Patton
Instructor, Reverse Logistics


Justin Harding
Product and Reverse Logistics Manager


Mark Blevins
Customer Care Program Manager


Jack DeButts
Director Returns & Exchanges

 
Ray Miller
National Sales Director


Juan Gonzalez
Sr. Manager Repair Business Ops

1:30PM
Room A Panel
Amazon F, H, I
Room B
Coco A
Room C
Jaguar A
Room D
Palma A
Room E Panel
Amazon S, T
Moderator
Raj Subramonian
GM - Global Dell Outlet

PANEL: How the Secondary Market shapes the Global Economy
Track:

Derek Wishart
Manager, Reverse Flow Operations

Returns Management - A Retailer's Perspective
Track: Retailers

William Bullock
Professor/Director Product Innovation Research Lab

New Uses for Electronic Waste
Track: Sustainability and Environmental Management

Jose - NOT VALID Garcia
Director of Reverse Logistics

Reverse Logistics at a Fortune 500 Company that is Evolving
Track: Sustainability and Environmental Management
Moderator
Christopher Fabian
Principal/CEO

PANEL: The Role Aftermarket Service Excellence plays in Reducing Product Returns
Track:
Track: Small Appliances
Track:


Jeff Stratman
Vice President, Merchandising


Tom McElroy
VP, Marketing & e-Commerce


Chris Acker
Director of Sales

 
Kathy Murphy
Senior Sales Operations Manager


Tom DeVroy
Vice President, Sales


Haozhe Chen
Ph.D. & Assistant Professor


Ron Lembke
Associate Professor


Monica Sims
Vendor Manager

 
Marc Melkerson
Vice President and General Manager


Mark Blevins
Customer Care Program Manager

2:30-
3:30PM

AFTERNOON BREAK - EXHIBIT HALL Sponsorship Available

3:30PM
Room A Panel
Amazon F, H, I
Room B
Coco A
Room C
Jaguar A
Room D
Palma A
Room E Panel
Amazon S, T
Moderator
Rachel North
Director, Post Sales Operations

PANEL: How Your Company Can Offer Exceptional Warranty Support, Without Adding Cost
Track:
Track: Standards

Beth - NOT VALID Smits
VP, Secondary Markets

Reverse Logistics in Retailing: A Fresh Perspective
Track: Retailers
Ron Lembke
Associate Professor

How Reverse Logistics can Improve your Environmental Footprint
Track: Sustainability and Environmental Management

Timothy Hancock
Director Supply Chain Operations-ASP

Are You Prepared?: Natural Disasters-Mitigating Supply Chain Risks
Track:

Moderator
Tim Konrad
Senior Vice President

PANEL: Reverse Logistics - The New Normal
Track: Corporate Social Responsibility


Robert Rodriguez
Director, Customer Care & Quality


Jeffrey Moore
Business Consultant

 
Elaine Gasser
Director, Returns & Remarketing


Amedio Palmieri
Executive Director Global Supply Chain


Bryan Maguire
Chief Client Officer


Jim Kahler
Director Americas Service Supply Chain


Scott Hertel
Product Solutions Director

   
Rob McIntosh
Exec Dir, Americas Fulfillment & Rev. Supply Chain

4:30PM
Room A Panel
Amazon F, H, I
Room B
Coco A
Room C
Jaguar A
Room D
Palma A
Room E Panel
Amazon S, T
Moderator
Kevin Steele
COO

PANEL: How OEM's and Retailers Partner to Reduce Returns for a Better Customer Experience
Track: Retailers

Best-In-Class Sustainability Solutions

Robert Jaffin
Independent Academician

Dangerous Goods Transportation
Track: Corporate Social Responsibility

Paul Baum
CEO

Chris Acker
Director of Sales

Don't Leave Returns Money on the Table! The 5 Things you Need to Know Now!
Track:

Moderator
Troy Kubat
Sr. Director Specialty & Reverse Logistics

Walmart Reverse Logistics Leverage – Overview and Path Forward
Track: Retailers


Jack DeButts
Director, Returns & Exchanges


Lois Kamysiak
GRL Business Solutions Development Manager


Aaron Ung
Sales - Product

 
Pam Rapp
Director Return Center Div.


Raul Castilla
Director, Reverse Logistics Administration


Tim Quinn
Manager of Logistics


Simon Willcox
Senior Director Multi Media, Managed Services


Guilherme Koga
Head Care Quality - Americas

     
5:30PM-7:30PM

CONFERENCE RECEPTION

Expo Hall: Amazon G, N, O, P, Q, R
Sponsored by

RYDER SUPPLY CHAIN SOLUTIONS

THU - FEB 14, 2013
8:00AM-11:00AM

EXHIBIT HALL OPEN

REGISTRATION OPEN

For security purposes, please have a photo ID and a business card ready when checking in at the registration desk.
9:00AM
Room A
Amazon F, H, I
Keynote Address
Steven Koenig
Director, Industry Analysis

KEYNOTE: Inside the Mind of the Consumer
Track:

10:00AM
Room A Panel
Amazon F, H, I
Room B
Coco A
Room C
Jaguar A
Room D
Palma A
Moderator
Andrew Katcher
President

PANEL: Selecting the Best Liquidation Partner for Your Business
Track:
Track: Extended Warranties
Track: Spare Parts Management

Morley Kornegor
Senior Group Manager - Resource Recovery

Getting Ahead of Unsaleables
Track: Food and Beverage (Unsaleables)

Jeong Lee
Reverse Logistics Operations Manager

Amy Augustine
Manager, Supply Chain Effectiveness

Being Green and Socially Responsible
Track:
Track: Sustainability and Environmental Management
Track: Telecommunications
Track:

Hartmut Liebel
Chief Executive Officer, Jabil Aftermarket Services Group

Bring Your Own Device (BYOD) and Its Impact on Business Models
Track: Corporate Social Responsibility
Track: Software Solutions
Track: Standards


Rob Mays
Director of Supply Chain


Jerry Davis
Sr Vice President

     
11:00AM
Room A Panel
Amazon F, H, I
Room B
Coco A
Room C
Jaguar A
Room D
Palma A
Moderator
Bernie Schaeffer
Service, Sales & Operations Executive

PANEL: Raising the Awareness of the Importance of Reverse Logistics to a High Level in your Organization
Track: Standards

Timothy Roberts
Sr. Manager of Returns Operations and Planning

2013 L.L. Bean Returns – A New Beginning
Track: Apparel
Track: Retailers

Robert Mcintosh
Executive Director

Supply Chain Innovation
Track:
Track: Standards

Chuck Pigos
Sr. Manager, Global Service Logistics - Strategy &

Integrated Approach to Service
Track: Corporate Social Responsibility
Track: Life Sciences
Track: Spare Parts Management

Keith Dawson
Director - Secondary Markets


David Marinkovich
VP Sales


Christopher Galletto
Senior Manager, Reverse Logistics

     
12:00PM
Closing Remarks / Lucky Draw
Jeremy Vick
Vice President

Closing Remarks
Track: General Session
LUCKY DRAWING SPONSORS
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    500GB Canvio® 3.0 Portable Hard Drive (2)
  • U.S. Cellular


    WiFi Tablets (2)
  • Jarden Consumer Solutions


    Single Serve Coffee Maker (2) • 10 cup Coffee Maker (2) •FoodSaver (2)
  • L.L. Bean


    Spin Fly Travel Outfit • Womens Classic Field Watch • Mens Classic Field Watch
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