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Las Vegas 2011 - Event Schedule

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MONDAY - FEBRUARY 7, 2011
7:30AM-
1:00PM

6th RLA ANNUAL GOLF TOURNAMENT (Sponsorships Available)
Red Rock Country Club
To Benefit Kids On The Move  


Bus Departs Lobby @ 7:30am
8:00AM-
3:30PM

PRE-CONFERENCE WORKSHOPS

12:30PM-1:30PM

INDUSTRY COMMITTEE CHAIR/CO-CHAIR STRATEGY & REPORTS MEETING/LUNCH • TANGO A-B

1:00PM

EXHIBIT HALL OPENS

2:30PM-4:30PM

RLA ADVISORY BOARD MEETING • FLAMENGO BOARDROOM

2:30PM-
3:30PM
Track C Track D Track E Track F
Standards

Haozhe Chen
Associate Professor of Marketing and SCM


Beth Foster
Marketing Specialist


Ken Jacobsen
VP Bus Development


Ishak Kang
CEO


Jeff Redford


Paul Rupnow
Director-Reverse Logistics Systems

Consumer Electronics
Charles Dunton
Inside Sales Manager

Maryellen Daniels
Global Acct Executive


Jack DeButts
Director


Christopher Fabian
President


Tony Sciarrotta
Executive Director


Chris Tejeda
SR. BDM

Food & Beverage
Bruce Stevenson
Manager of Business Development

Dr. Oliver Hedgepeth
Reverse Logistics Director


Thomas Marcellino
Vice President Sales


Lori Kleinschmit
Director

Data Storage
Tom Burnam
Director Global Service Operations

Gary Gear
Vice President - Global Operations

4:00PM-
5:00PM
India
Sanjeev Kakar
Director

Ian Rusher
Manf Logistics Manager


John Mehrmann
Vice President, Business Development

Spare Parts Management
Michael Blumberg
President

Tim Andreae
vp bus. dev.


Matthew Cutone
VP of Sales

Software Solutions
Leonard Schneeman
Sr. Vice President, Chief Technology Officer

Paul Rupnow
Director-Reverse Logistics Systems


Lee Sacco
Director of Development


John Rinehart
Manager, Reverse Logistics Information Services and Programs Office


John Rinehart
Manager, Reverse Logistics Information Services and Programs Office


M. Brian Carter
ISM DI - BU Service Management


Matt Domachowski
VP Systems Business Development

Wireless
Douglas Zody
iPad Operations NPO

Blake Vaughn
Vice President of Supply Chain Solutions


Jacob Aharon
President/CEO


Bob Sullivan
CEO


Bill Kenney
Sales, Business Development

5:00PM-
8:00PM

EXHIBITOR, SPONSOR, SPEAKER & RLA MEMBERS RECEPTION - EXHIBIT HALL (Sponsorship Available)

TUESDAY - FEBRUARY 8, 2011
8:00AM

EXHIBIT HALL OPENS

10:00AM Welcome Remarks
Gailen Vick
Founder
10:30AM
Awards Presenter
Dr. Oliver Hedgepeth
Reverse Logistics Director
RLA Reverse Logistics Excellence Awards Presentation

The RLA Reverse Logistics Excellence Awards allows the Reverse Logistics Association (RLA) to honor those companies that are setting the standard for excellence in reverse logistics through their vision, innovation, focus and efficiency.
11:30AM-
12:30PM

BUFFET LUNCH - EXHIBIT HALL (Sponsorship Available)

12:30PM
Track A Panel Track B Track C Track D Track E Track F Panel
Moderator
Michael Blumberg
President
Reverse Life-Cycle Management
Lee Sacco
Director of Development
Product Take Back, Recycling, Landfill and the Law: Sun's Experience and Oracle's Solutions
Download
Tony Sciarrotta
Executive Director
Net Promotor Score
Download
Chris Joel
Product Manager

Philip Jayne
GM Operations
Case Study:
On Demand Returns Collaboration

Download
Kirk Pustejovsky
Vice President Sales Americas
Differentiating Life Cycle Repair in A Buyers Market
Download
Moderator
Irv Grossman
Managing Partner
Wireless Best Practices and Return Avoidance

Jeffrey Harrison
Director, Business Operations


John Baehr
Reverse Logistics Manager


Steve Brown
Global Product Life-cycle Manager


Linda Austin


Bryce Boothby
Managing Director, After-Market Services


Matt Peterson
Director, North America Operations


Justin Harding
Wireless Reverse Logistics Mgr


Ken Kvancz
Senior Manager, Care Indirect Sourcing


Robert Rodriguez
Sr. Manager Customer Care & Support

1:30PM
Track A Panel Track B Track C Track D Track E Track F Panel
Moderator
Joe Walden
Lecturer, Supply Chain Management
Wireless Devices
Joseph Karcher
Director sales
The Spare Parts Planning Paradox: Your finish is determined at the start
Evelyn Boomer
Program Manager
Voice of the Customer - Back to the Basics
Download
Daniel Barrett
Manager, New Business Opportunities

Gary Moore
Manager Reverse Logistics - Recycling
Sprint Case Study:
Consumer Based Returns to a Merchant with Prepaid Envelope Inside the Outbound Package
Mark Crompton
Vice President, Americas Sales
Lean After Market Services
Download
Moderator
Christopher Fabian
President
Repair Parts Management
Download

Jennifer Calhoun
Sr. Director Call Centers and Americas RL


Jacob Aharon
President/CEO


Craig Asher
E.V.P. of Product Management


Brian Mantel
Sr. Manager Reverse Logistics


Eric Miller
Vice President, After-Market Services


Michael Lyons
President


Mike Moore
Regional Director


Omur Bagci
Director of Global Solutions


John Rinehart
Manager, Reverse Logistics Information Services and Programs Office


Chip Ponton
Vice President, Operations

2:30-
3:30PM

AFTERNOON BREAK - EXHIBIT HALL (Sponsorship Available)

3:30PM
Track A Panel Track B Track C Track D Track E Track F
Moderator
Steve Blaz
President and CEO
There is no "Pause button" for your Service Supply Chain
Download
Herman Goemans
Managing Director/Co-Owner
Streamlining Reverse Logistics by Design
Download
Mark Ferguson
Professor of Management Science
State of the Practice in Consumer Returns
Download
Jim Rollins
Vice-President Business Development


Warren Russell
Director, Procurement Services
Asurion Case Study:
Achieving Best in Class Sustainability
 
Dick Kluis
VP – SLM Product Strategy
Service Lifecycle Management
Download
Bob Leeds
Global Product Manager
Challenges, best practices and how time is the key factor in Reverse Lifecycle Management
Download

Rod Berryhill
Director, Global Logistics Supply Chain


Rachel North
Director, Post Sales


John Miller
SVP Global Business Development


Sam Mikles
Director, Service & Support Operations


David Novak
Director International Strategic Relations


David Lamb
Director Technical Services

4:30PM
Track A Panel Track B Track C Track D Track E Track F Panel
Moderator
Jerry Davis
Principal

Jett Tackbary
Senior Manager
Sustainability
Neil Dunch
Materials Manager
All in One - Lean Case Study
Download
Dr. Oliver Hedgepeth
Reverse Logistics Director

Tamera Hanken
Director of Technical and Access Services
Data Synchonization in Reverse Logistics: A Conceptual Framework
Download
Chris Adam
Director for North American Sales
 
Tim Konrad
Senior Vice President

The Green Machine
Moderator
Leonard Schneeman
Sr. Vice President, Chief Technology Officer
Choosing a Software Solution for Reverse Logistics

Paul Adamson
Chief Creativity Officer


Alan Amling
Director, Global Contract Logistics Mktg


Layth Hussain
General Manager


Sandy Parlier
Logistics Manager


Mark Ferguson
Professor of Management Science


Raul Castilla
Director, Reverse Logistics Administration


Lee Sacco
Director of Development


Haozhe Chen
Associate Professor of Marketing and SCM


John Rinehart
Manager, Reverse Logistics Information Services and Programs Office


Tamara Dwyer
Business Analyst

5:30PM

Retailer Roundtable
By Invitation Only - Flamengo Boardroom

6:30PM

Ryder/RLA Executive Roundtable Discussion
Bellagio Resort
By Invitation Only

8:00PM

Networking Mixer
By Invitation Only

WEDNESDAY - FEBRUARY 9, 2010
8:00AM

EXHIBIT HALL OPENS

10:30AM
Track A Panel Track B Track C Track D Track E Track F Panel
Moderator
Tony Sciarrotta
Executive Director
Integrated Asset Recovery - Providing Top-Line Revenue and Bottom-Line Savings
Download
Deborah Salmi
CMO
After the Sale: Social Influence and Reputation
Download
Robert German
Senior Engineer
Reverse Logistics and Remanufacturing
Download
Liz Walker
VP Marketing & Business Development

Brian Naab
Global Commodity Manager - Imaging

Matt Snyder
Director, Reverse Supply Chain
Case Study:
Best-In-Class Sustainability Solutions

Download
Daniel Barrett
Manager, New Business Opportunities
Best Practices in Asset Management Using the Mail
Download
Moderator:
Ronald Kula
Consultant
Key Elements In Choosing A Service Provider
Download

John Axe
CEO


Jeff Stratman
Merchant Director, Secondary Markets


Elaine Gasser
Director of Returns and Remarketing


Ilan Lev
Director of Reverse Logistics

 
Michael Lesshafft
Manager of Customer First


Rich Fanning
EVP Operations


Robert Anderson
Director Reverse Logistics & Service Supply Chain


Barry Yanes
Exec. VP Sales & Marketing


Kathy Murphy
Senior Sales Operations Manager

11:30AM
Track A Panel Track B Track C Track D Track E Track F Panel
Moderator
Curtis Greve
Principal
Methods of Outsourcing
Anthony Humpage
EVP/CFO
Applying technology and knowledge-based solutions
Howard Rosenberg
CEO & President
Why it is time for a new approach to liquidation
Download
Steve Pennington
Group Manager, Logistics

David Lamb
Director Technical Services
Case Study: iReturns - Reverse Logistics Innovation
Download
Jennifer Batchelor
Making a Case for a Professional Certification & Academic Program in Reverse Logistics: A Conceptual Framework
Moderator
William Pollock
President
Reverse Logistics Supply Chain Challenges and Best Practices
Download

Alan Amling
Director, Global Contract Logistics Mktg


Robert German
Senior Engineer


Matt Snyder
Director, Reverse Supply Chain


Jeff Pepperworth
President


Albert (Buddy) Burgess
Manager-Asset Rcovery


Michael Lesshafft
Manager of Customer First


Robert Horne
New Business Development


Sam Jackson
Group Manager


David Novak
Director International Strategic Relations

12:30-
2:00PM

BUFFET LUNCH - EXHIBIT HALL (Sponsorship Available)

2:00PM
Track A Panel Track B Track C Track D Track E Track F
Moderator
Andrew Katcher
President
Reverse Logistics Supply Chain, warranty complexity, Logistics
Seshagiri Singaraju
Oracle Logistics Manager
Reverse Logistics Groups - Challenges in the Organization
Jim Henry
Director of Reverse Logistics
Turning Green into Gold
Download
Jacob Aharon
President/CEO

Victor Abuharoon
CEO

Case Study:

Case study lessons for increasing efficiencies for repair, refurbishing and reverse logistics of mobile devices
Ron Hendriks
Global Logistics Manager
Reverse Lifecycle Care
Download
Bob Leeds
Global Product Manager
Challenges, best practices and how time is the key factor in Reverse Lifecycle Management
Download

Thomas Maher
Vice President for Global Service


Dick Kluis
VP – SLM Product Strategy

3:00PM
Track A Panel Track B Track C Track D Track E Track F
Moderator
Kevin Steele
Chief Operating Officer

Returns Reductions Strategies
Sanjeev Kakar
Director

Reducing Repair costs - an offshore paradigm
Ken Ueltzen
Vice President Business Development

Key Elements of a Repair Outsourcing Transfer Plan
Amit Mahajan
Managing Partner

Dave Roberts
Director Reverse Logistics

Case Study:

Transparent Reverse Chain: Uncovering the hidden potential using BI tools
Randal Dewey
V.P. of Sales
Cynthia Talbot
Membership Relations
RLA Membership Benefits

Bernie Schaeffer
CVP/Global Repair and Reverse Logistics


Jack DeButts
Director


Ed Cisneros
Sale & Remarketing Mgr.

4:00PM Closing Remarks
Gailen Vick
Founder
4:30PM LUCKY DRAWING
Lyndsey Turner
Editor - RL Magazine

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