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Las Vegas 2008 - Event Schedule

Conference presentations are available for download at no charge for RLA Members. Click on the Download link, then log in with your RLA username and password.

SUNDAY - FEBRUARY 3, 2008
3:00PM-
7:00PM

RLA Football Party
Privé Club


Party starts at 3:00PM. Lots of food and refreshments,
projection screen and LCD monitors!
MONDAY - FEBRUARY 4, 2008
8:00AM-
1:00PM
RLA Charity Golf Tournament
Badlands Golf Club

7:30AM – Check-in & Continental Breakfast
8:30AM – Tee-off
1:00PM – 19th Hole Reception

Benefits Gifts In Kind International  
8:00AM-
5:00PM
Pre-Conference Workshops
8:00AM-5:00PM
1:00PM-
2:00PM
RLA Industry Committees - Open Discussions
Track A Track B Track C
Moderator: Bryant Underwood,
Director NA Service


Wireless Communications
Chairperson: Matt McGrath,
VP New Business Development

Apparel Industry
Chairperson: Lee Norman,
Sr Manager Enterprise Returns Management

Information Technology Solutions
2:00PM-
3:00PM
Chairperson: Chris Fabian,
President
Professional Service Solutions

Retail Consumer Products
Moderator: Emily Rodriguez,
Sr Consultant
The Results Group

Reverse Logistics Standards
Chairperson: Don Rombach,
VP Damage Research Team

Food & Beverage Industry
4:30PM-
5:30PM
Chairperson: Mike Shelor
President, Shelor Consulting Inc.

Spare Parts Management
Chairperson: Michael Blumberg,
President, Blumberg Advisory Group

Medical/Pharmaceutical Industry
Chairperson: Ed Inal,
Sr Director Service Operations


Data Storage
6:00-
9:00PM

EXHIBITOR, SPONSOR & SPEAKER RECEPTION - EXHIBIT HALL (Sponsorship Available)

TUESDAY - FEBRUARY 5, 2008
8:00AM

CONTINENTAL BREAKFAST - EXHIBIT HALL (Sponsorship Available)

9:30AM Welcome Remarks  Download
Gailen Vick
President & CEO
Reverse Logistics Association
10:00AM
Introduction
Dale S. Rogers Ph.D.,
Foundation Professor


Research Sponsored By Choice LogisticsKeynote Address:
Forward AND Reverse Logistics:
The Importance of End-to-End Integration

Micky Long,
Research Director,
Aberdeen Group

Download
10:30AM Industry Keynote Address
Joe Warren, VP & General Manager, Customer Support Operations
Canon USA
Reverse Logistics: Centralization of the Process  Download
11:30-
1:00PM

BUFFET LUNCH - EXHIBIT HALL (Sponsorship Available)

1:00PM Track A Panel Track B Track C Track D Track E

Moderator:
Chris Fabian
President,
Professional Service Solutions




Product Early Failure Detection & Recycling  Download

John Slothower
,
Manager - Innovations


Pretty Good Practices in Retail Reverse Logistics  Download

Robert Ticknor,
VP Business Development


How do Diagnostics
Reduce Reverse
Logistics & Parts Costs?

Download

Mark Servidio
,
VP Logistics, Environmental SCP

Bill Boyer

AVP US/MEX Transportation Sales
Environmental Supply
Chain Planning: the Risk
of Not Being a "Green" Company
 Download

Ashley Kerman
,
Director Client Services



Recall Management -
A Case Study Approach
 Download

Pam Rapp
,
Strategy Manager

Jack DeButts
,
Strategic Planning Manager

Jeremy Murchland
,
Head Of Customer Service

Alan Clarke
,
Sr Manager Service Operations

Paul Snyder
,
RL Program Manager

Scott Nathaus
,
Transpor- tation Manager

Paul Adamson
,
Director Business Development

Bita Salimian
,
VP - CEO
2:00PM Track A Track B Track C Panel
Wireless Communications
Track D Track E

Rod Berryhill

Sr Manager Global Supply Chain


Measuring and Driving the Return of Service Parts - Best Practices and Methodologies  Download

Dan Barrett

Business Development Manager


"Green Returns"  Download

Moderator: Michael Blumberg,
President,
Blumberg Advisory Group

The Impact of New
Products & Market Developments on
Aftermarket Support
of Wireless Devices

Download

Rusty Langford
,
VP, CRM Solutions


Considerations,
Recommendations and
Key Learnings of a Recall

Download

Urs Stichert,
Head of Global
Product Marketing


Globalizing Returns Management for Service Parts  
Download

Bryant Underwood
,
Director NA Service

Alan Clarke
,
Sr Manager Service Operations

Scott Huddle
,
Director RL Operations

Jeremy Murchland
,
Head Of Customer Service
3:00-
3:30PM

AFTERNOON BREAK - EXHIBIT HALL (Sponsorship Available)

3:30PM Track A Panel Track B Track C - Wireless Communications Track D Track E

Moderator:
Mike Shelor
President, Shelor Consulting


Reverse Logistics Issues in Spare Parts Management  Download

Jesse LaRose
,
Recycling & Waste Management

Ermias Hailu,
Strategic Sourcing
Non-Merchandise Reverse Logistics  Download

Matt Domachowski
,
Director Systems Business Development

Reverse Logistics Mobile Visibility  Download

Bill Angrick
,
CEO


Using Online B2B
Marketplaces to Maximize
ROI of Reverse Logistics

Download

Mark Rolfes,
VP Sales


How Repeat-Use Packaging Solutions Can Reduce Costs and Enhance RL Practices  Download

John Rinehart
,
Manager, RL Information Services

Suresh Sundarababu

Business Strategy Manager

Dale S. Rogers Ph.D.
,
Foundation Professor

Thomas St John

President

Dick Kluis

VP Product Development

Chad Lockhart

Manager Services SCM

Paul Bruce,
VP Global Services
4:30PM Track A Panel Track B Track C Panel
Wireless Communications
Track D Track E

Moderator:
Tom Coughlin
President - Coughlin Associates


Reverse Logistics Issues in the Data Storage Industry  Download

Dr.ir. Harold Krikke

Associate Professor of Logistics,
Tilburg University

Strategic Response To The WEEE Directive  Download

Moderator:
Kevin Steele
Vice President
The Results Group


Best Practices for Wireless IT Solutions  Download

John Mehrmann
,
Regional Director


Create Your Reverse
Logistics Financial Model
 
Download

Tim Konrad

President, Reverse Logistics


Reverse Logistics
Sustainability
 
Download

Gary Gear
,
VP Operations

Don Collier
,
Sr Manager, Business Develop- ment
Flextronics

Ed Inal,
Sr Director Service Operations

Daniel Silva,
Customer Service Operations

Jason Berger
,
Head of Reverse Logistics NAM
Larry Maye
Larry Maye
,
Sr Director RL Global Repair & Logistics

Jennifer Bogle,
Sr Manager Service Operations
5:30-
8:00PM

Evening Reception Sponsored By:
Music by Faux Collins (The Phil Collins Musical Experience) &
Satisfaction (A Rolling Stones Experience)

WEDNESDAY - FEBRUARY 6, 2008
8:00AM

CONTINENTAL BREAKFAST - EXHIBIT HALL (Sponsorship Available)

9:00AM Industry Keynote Address
Bernie Schaeffer, Corporate Vice President,
Global Repair & Reverse Logistics Integrated Supply Chain,
Motorola, Inc.
Reverse Logistics as an Asset  Download
10:00-
10:30AM

INTERMISSION - EXHIBIT HALL

10:30AM Track A Panel Track B Track C - Wireless Communications Track D Track E

Moderator:
Emily Rodriguez
Consultant - The Results Group

RL Best Practices in Recycling
Download

David Ryan
,
SVP Business Development


The Challenges of Electronics Lifecycle ManagementDownload

Scott Huddle

Director RL Operations


Current Trends in Customer Service Returns Processes  Download

Kristin Secreto
,
VP Client Services



Sales Lifecycle Product
Tracking - Retailer Return
Prevention Solutions
 
Download


Patty Hale
,
Manager Emerging Products


FedEx Return SolutionsDownload


Gina Chiarella
,
COO

Tim Neale
,
Process Control Manager

Jeff Zeigler
,
Founder & CEO

Tom Johnson
,
Manager RL Systems

David Craig,
Manager Reverse Logistics

Randy Weiss
,
President

Jesse LaRose
,
Recycling & Waste Management

Renee St. Denis,
Director Americas Product Take Back
11:30AM Track A Panel Track B Track C Panel
Wireless Communications
Track D Track E

Moderator:
Ron Tibben Lembke PhD
Associate Professor




Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities  Download

Chuck Johnston

Sr Director

Raul Castilla,
Operations Manager
Managing Retail Product Returns  Download

Pam Rapp

Strategy Manager

Tim Neale
,
Process Control Mgr

Moderator:
Scott Huddle,
Director RL Operations



Current Trends in Customer Service and Related Support  Download

Warren Sumner
,
VP Marketing & Products



Building a Business Case for Improving Returns ManagementDownload

Gavin Hartland
,
VP Marketing & Alliances



Case Study - Service Supply Trends in Europe  Download

Christina Loh
,
Director Enterprise Support

Alan Clarke
,
Sr Manager Service Operations

Art Teshima
,
VP Business Development

Bill Frischling
,
COO

Howard Rosenberg
,
Director, Trading Platforms

Peter Carfrae
,
VP Sales/Supply

Michael Livatino
,
Sr Director

Kelvin Toulmin
,
Sr. Director Global Distribution

Jay Frayser
,
Returns Manager
12:30-
2:00PM

BUFFET LUNCH - EXHIBIT HALL (Sponsorship Available)

2:00PM Track A Panel Track B Track C Track D Track E

Moderator:
William K. Pollock
President,
Strategies for Growth



Using Reverse Logistics to Enhance Customer Service and Competitive Performance  Download

Richard Perry
,
Business Development Manager

Karen Key
Manager Expedited Products
Cost-effective On-Demand Solution for Merchants  Download

Mauricio Salinas
,
WWRL Program Manager


Supply-Chain Study
to Enable Revenue
from Excess and Obsolete Manufacturing Material
 Download

Ray Martin
,
Director Solutions Management



Reverse Logistics: Extended
Enterprise Perspectives
 
Download

Jeff Zeigler
,
Founder & CEO



Case Study: Cradle to Cradle - Product Rebirth  Download

Jay Frayser
,
Returns Manager

Mike Moore
,
Regional Director

Doyle Delph
,
Director

Jay Woodley
,
VP Logistics

Duane Knecht
,
VP Sales & Marketing

Raul Castilla,
Operations Manager
3:00PM Track A Panel Track B Track C Track D Track E

Moderator:
Ed Inal,
Sr Director Service Operations



Returns Prevention at the Retail Level  Download

Richard Starr
,
Manager Liquidation


How a Big Box Retailer is Testing New Liquidation Strategies  Download

Gina Chiarella
,
COO


Case Study - Electronics Recycling  Download


Sanjeev Kakar
,
Director



Reducing Warranty Cost
by Innovative Remote Support
 Download


Shawn Stockman
,
Business Development


Secure IT Asset Recovery: Reverse Logistics Challenges
and Opportunities.
Download

Chris Hubred
,
Supply Chain Strategy Manager

Dale S. Rogers Ph.D.
,
Foundation Professor

Maridee Maraz,
National Sales Manager

Tom Marcellino
,
SVP Sales & Client Services

Kelvin Toulmin
,
Sr. Director Global Distribution

Tony Sciarrotta

Director, Returns Management

Craig Sultan
Sr Manager Reverse Logistics
4:00PM gailen vick - president reverse logistics trends, inc.Closing Remarks  Download
Gailen Vick
President & CEO
Reverse Logistics Association
4:30PM

LUCKY DRAWING for iPods, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win)


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