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2011 Summit for Service Leaders: Profitable Service Excellence in the New Decade

April 3, 4 & 5, 2011

Mirage Hotel, Las Vegas, NV, USA

Location: Las Vegas, NV, USA
Date: April 3, 4 & 5, 2011
Venue: Mirage Hotel
Las Vegas, NV, USA
Call 800-499-6311 or 702-791-7444 or by FAX at 702-791-7446 for reservations.
Pricing: SIA Member $1,300
RLA Members $1,400
Non-Member $1,500

Service Excellence will be reviewed through twelve sessions including two Keynotes from the top Sales Strategists in the industry.
Discussions will include characteristics to attract customers, how you profit from a Strong ethical standard in your service business.
How the new tax laws and elimination of tax cuts in 2011 will affect your business. Day one has a strategic emphasis and will provide six topics on where the industry is, what the changes are and how you can position your company for the new decade.
On day two, six operational topics are presented including a major logistics session, two sales sessions, and a profile on an industry leader you won’t want to miss. The OEM barriers to ISO provided service will be an important session we will end the Summit with.

SIA is the non-profit association that can enable its members to increase their profit through networking. The program is directed to Presidents, Owners and C-Level Executives in high-tech service companies, parts companies, depot repair companies and the suppliers of services to the high tech service industry.

If you are an RLA member, be sure to indicate it anywhere on the form at time of registration, to receive a $100 discount.

Conference Program

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