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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: San Francisco 2005

Seminar presentations are available for download for a nominal fee. Seminar attendees can download the presentations free-of-charge.

This morning workshop offers knowledge based training applicable to branded companies, OEMs, retail, 3PSPs and others interested in understanding and applying RFQ's, Contracts and Statements Of Work in the reverse logistics business segment.
8:30AM Continental Breakfast
9:00AM Walt Kerns - Professional Development Manager, RLAReverse Logistics Workshop
Walt Kerns - Professional Development Manager, Reverse Logistics Association
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW) Download
11:30AM Gailen Vick - President & CEO, RLAReverse Logistics Trends
Gailen Vick - President & CEO - Reverse Logistics Association Download
12:00PM Lunch- Roundtable Discussions
This afternoon seminar offers interactive C level (CEO, CFO, etc.) presentations on topics pertinent to branded companies, OEMs, retail, 3PSPs and others interested in controlling their reverse logistics business.
1:00PM Dean SchiavoneThe Process Of Outsourcing
Dean Schiavone - Director - Global Repair Operations, PalmOne Download
1:45PM Deepali Kulkarni - Analyst, RLAOverview of WEEE and RoHS Regulations
Deepali Kulkarni - Analyst, Reverse Logistics Association
Understanding requirements, products, timelines and cost impacts to OEMs and 3PSPs. Download
2:00PM Andrew KatcherSarbanes-Oxley
Andrew Katcher - CEO, Rapid Results
Salient points of Sarbanes-Oxley (Sox), C-level executive management concerns about SOX. Process to insure compliance. Steps to make compliance easier, less time consuming and less costly for you and your customers. Download
2:45PM Emily RodriguezHidden Costs of Reverse Logistics
Emily Rodriguez, Vice President - Product Management, eBoomerang
Where and why costs are hidden. Explore best practices in this new industry. Increasing need to understand the financial details, compliance requirements of Sarbanes-Oxley and the dawning realization of lost profit. Download
3:30PM Gailen Vick - President & CEO, RLAReverse Logistics Directions
Gailen Vick - President & CEO - Reverse Logistics Association Download
4:00PM Reception
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