1. RL Magazine
2. RLA
3. Publications
4. RL Quote
5. RL Forum
6. Memberships
7. Contact Us

RLA Web  

• ENTER VOUCHER CODE
• RLA CONF & EXPOS
• Singapore - Sep 2010
• Las Vegas - Feb 2011
• Brazil - Apr 2011
• Amsterdam - Jun 2011
• Exhibitor Information
• Sponsor Information
• PAST TRADE SHOWS Amsterdam 2010 Brazil 2010 Las Vegas 2010 Singapore 2009 Amsterdam 2009 Las Vegas 2009 Singapore 2008 Amsterdam 2008 Las Vegas 2008 Singapore 2007 Amsterdam 2007 Las Vegas 2007 Singapore 2006 Amsterdam 2006 Las Vegas 2006 Singapore 2005 Amsterdam 2005 Las Vegas 2005 Singapore 2004 Amsterdam 2004 Las Vegas 2004
• RLA SUMMITS
• Park City - Dec 2011
• RLA SEMINARS
• Lexington, KY - Aug 2010
• Toronto - Oct 2010
• Nashville, TN - Nov 2010
• Tampa - Dec 2010
• Salt Lake City - Dec 2010
• Bentonville - May 2011
• Seminar Sponsorships
• PAST SEMINARS Bentonville - May 2010Atlanta - Oct 2009Sacramento - Jul 2009Salt Lake City - Dec 2008Los Angeles - Apr 2008Columbus,OH - Nov 2007Austin, TX - Oct 2007Miami, FL - Nov 2006Denver, CO - Sep 2006Boston, MA - Aug 2006Indianapolis - Jul 2006San Jose, CA - May 2006Memphis, TN - Apr 2006Austin - Dec 2005Atlanta - Nov 2005Boston - Sep 2005Los Angeles - Aug 2005Chicago - Jul 2005San Francisco - May 2005
• INFORMATION
• Attendees
• Speakers/Panelists
• Media
• Internships
• F.A.Q.s
• Testimonials
• Brochure
• RLA NEWSLETTERS November 2009 October 2009 September 2009 May 2009 April 2009 January 2009 December 2008 November 2008 September 2008 August 2008 July 2008 June 2008 May 2008 April 2008 February 2008 January 2008 December 2008 November 2007 October 2007 September 2007 August 2007 July 2007 June 2007 May 2007 April 2007 February 2007 January 2007 December 2006 November 2006 October 2006 September 2006 August 2006 July 2006 June 2006 April 2006 March 2006 January 2006 December 2005 October/November 2005 September 2005 August 2005 July 2005 June 2005 May 2005 April 2005 March 2005 February 2005 January 2005

Singapore 2008 Workshops

TUESDAY - OCTOBER 7, 2008
	Room 1 Workshops	Room 2 Workshops	Room 3 RLA Industry Focus Committees Open Discussions
8:30-9:00AM	CONTINENTAL BREAKFAST
Workshop 1 9:00-11:00AM	Gailen Vick President, Reverse Logistics Association Successful Outsourcing - RFQs, Contracts and SOWs What OEMs and 3rd Party Service Providers (3PSPs) need to consider when assembling a RFQ proposal or response. Download		Chairperson: Leonard Schneeman, SVP, CTO Information Technology Solutions Focus Committee
11:00-12:00PM	LUNCH BREAK
Workshop 2 12:00-2:00PM	Gailen Vick President, Reverse Logistics Association Best Practices - Lean Repair and Reverse Logistics Trends Discuss the main concepts of Lean Repair and the road to implementing a Lean Repair process, as well as challenges facing RL operations.	Randy Whitehead President, National Service Alliance Maximum Revenue Retention for Manufacturers and Warrantors Manufacturers, warrantors, and participants in the reverse logistics supply chain cannot afford to miss this insightful workshop on managing your expenses.	Chairpersons: Stephen Barnett Business Manager Repair Group Limited Peter Chung Managing Director Chungco Technology Asia-Pacific Focus Committee
2:00-2:30PM	AFTERNOON BREAK
Workshop 3 2:30-4:30PM	Gailen Vick President, Reverse Logistics Association Successful Outsourcing - RFQs, Contracts and SOWs What OEMs and 3rd Party Service Providers (3PS) need to consider when assembling a RFQ proposal or response. Download	Kok Huan Tan Senior Service Program Manager, Customer Service in Reverse Logistics - A Very Important Part Examples of how different industries attempt to improve the Customer Service through different means will be presented.	Chairperson: Sanjeev Kakar, Director, RT Outsourcing Service Ltd India Focus Committee