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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: Miami, FL 2006
Balancing Wireless Reverse Logistics to Meet Customer Satisfaction

Seminar presentations are available for download for a nominal fee. Seminar attendees can download the presentations free-of-charge.

8:30AM Continental Breakfast
9:00AM Seminar Welcome - Reverse Logistics Trends and Directions Download
Gailen Vick,
President & CEO
Reverse Logistics Trends, Inc.
9:30AM Cell Phone Industry Association Download
Larry Maye
Senior Director RL Global Repair & Logistics
Palm, Inc.
10:30AM-10:45AM Morning Break
10:45AM Reverse Logistics Issues for Wireless Providers Download
Mike Reasoner
Director of Process Development
11:45AM-1:00PM Lunch - Roundtable Discussions
Facility Tour of the Motorola Authorized Service Center - sponsored by TOPP Service Solutions
3:00PM Improving End-to-End Reverse Logistics
Lori York Sibert
Sr Manager, US Logistics
Avaya Inc.
4:00-4:15PM Afternoon Break
4:15PM Andrew KatcherPanel Discussion - Wireless Reverse Logistics And Customer Satisfaction

Moderator: Andrew Katcher
CEO - Rapid Results, Inc.

Lee Norman
Senior Manager
Enterprise Returns Management
Gailen Vick
President & CEO
Reverse Logistics Trends, Inc.
Lori York Sibert,
Sr Manager US Logistics
Avaya Inc.
Mike Reasoner
Director Process Development
Larry MayeLarry Maye,
Sr Director RL Global Repair & Logistics, Palm Inc.
Evening Reception - Sponsored by CompuVest

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