RLA Seminars
RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!
The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!
If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.
Facility Tours
The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.
What past attendees have said about RLA Seminars...
"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive
"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants
WEDNESDAY - NOVEMBER 15, 2006 |
8:30AM |
Continental Breakfast |
9:00AM |
Seminar Welcome - Reverse Logistics Trends and Directions Download Gailen Vick, President & CEO Reverse Logistics Trends, Inc. |
9:30AM |
 Cell Phone Industry Association Download Larry Maye Senior Director RL Global Repair & Logistics Palm, Inc. |
10:30AM-10:45AM |
Morning Break |
10:45AM |
 Reverse Logistics Issues for Wireless Providers Download Mike Reasoner Director of Process Development Alltel |
11:45AM-1:00PM |
Lunch - Roundtable Discussions |
1:00PM-3:00PM |
  Facility Tour of the Motorola Authorized Service Center - sponsored by TOPP Service Solutions |
3:00PM |
 Improving End-to-End Reverse Logistics Operations Download Lori York Sibert Sr Manager, US Logistics Avaya Inc. |
4:00-4:15PM |
Afternoon Break |
4:15PM |
Panel Discussion - Wireless Reverse Logistics And Customer Satisfaction
Moderator: Andrew Katcher CEO - Rapid Results, Inc. |
 Lee Norman, Senior Manager Enterprise Returns Management ClearOrbit
 |
Gailen Vick President & CEO Reverse Logistics Trends, Inc. |
Lori York Sibert, Sr Manager US Logistics Avaya Inc. |
Mike Reasoner Director Process Development Alltel |
Larry Maye, Sr Director RL Global Repair & Logistics, Palm Inc. |
6:00PM |
 Evening Reception - Sponsored by CompuVest
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