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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: Memphis, TN 2006
Exploring The Role of Transportation and Warehousing in Reverse Logistics Strategies.


Continental Breakfast

11:00AM Gailen Vick - President & CEO, RLASuccessful Outsourcing Process – RFQs, Contracts and SOWs
Gailen Vick - President & CEO - Reverse Logistics Association
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included.

Lunch - Roundtable Discussions

2:00PM Taming the "Logistics" of Reverse Logistics
by Matt Fouts, Project Manager, Reverse Logistics, Iomega
Transportation and Distribution in RL is an open hole waiting to be filled with your company's cash. What kind of Metrics will help you manage it most effectively?
3:00PM Mike ShelorReverse Logistics – Completing the Supply Chain Loop
Mike Shelor - Principal, Patton Consultants
Channel returns are highlighting the need for new reverse logistics strategies; Returns are not a new problem for manufacturers and retailers. What is new is the volume and need for speed in the asset recovery...
4:00PM Emily RodriguezHidden Costs of Reverse Logistics
Emily Rodriguez, Senior Consultant, The Results Group
Where and why costs are hidden. Explore best practices in this new industry. Increasing need to understand the financial details, compliance requirements of Sarbanes-Oxley and the dawning realization of lost profit.

Refreshment Break

5:30PM Ahmad SaharPanel Discussion:
The Role of Transportation and Distribution on Your Reverse Logistics Strategies

Panelists: Gailen Vick, Mike Shelor, Matt Fouts, Emily Rodriguez

Moderator: Ahmad Zubair Sahar, Sr Vice President, Customer Relations
Reverse Logistics Association
6:30PM Gailen Vick - President & CEO, RLAReverse Logistics Directions
Gailen Vick - President & CEO
Reverse Logistics Association

Dinner Reception

10:30PM - 1:00AM

Fedex Hub Tour

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