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Brazil 2010 - Conference Schedule

WEDNESDAY - APRIL 14, 2010
6:00-
8:00PM

RLA Reception for Event Exhibitors, Sponsors and Speakers - EXHIBIT HALL

THURSDAY - APRIL 15, 2010
8:00AM
10:00AM

Successful Outsourcing Workshop

10:00AM

EXHIBIT HALL OPENS

10:30AM
Bia Ribeiro - Director, RLAIntroduction
Bia Ribeiro
Business Program Mgr.
Reverse Logistics Association
gailen vick - President, Reverse Logistics AssociationKeynote Address
Gailen Vick
President,
Reverse Logistics Association Download
12:00-
1:30PM

BUFFET LUNCH - EXHIBIT HALL

1:30PM Track A Track B
ttDavid Novak,
Director International Strategic Relations


Harvesting Value out of Defective Returns Download
2:30PM Track A Panel Track B
Moderator:
Heriney Queiroga,
Consumer Care Manager

Panel Discussion - Asset Recovery and Returns Management Download
t5Ailton Ricardo de Araujo Fógos,
Corporativo do Departamento Comercial de Encomendas dos Correios, em Brasília

Improving the performace of Post-Sale Download
2
Maria Claro,
Director

2


2
Paulo Oliveira,
Senior Brazil Post
Sales Support Manager

2


2
Walter Santiago, Jr.,
Director, Latin America

2


2
Leonardo Mainardi.,
Repair Vendor Manager

2


3:30-
4:30PM

INTERMISSION - REFRESHMENTS - EXHIBIT HALL

4:30PM Track A Panel Track B
Moderator:
Nick Patterson,
Americas Logistics Manager

A Hitchhikers Guide to RL Packaging – discussing a 12 month Dell success story Download
t5Jose Faria,
Board Director

Case study: Nokia After Sales - A success case in the EMEA Region Download
 
FRIDAY - APRIL 16, 2010
8:30AM

EXHIBIT HALL OPENS

9:00AM Track A Track B
tnGotthard Haug,
CEO

The value add of a dedicated After Market Service Provider - What does the customer expect today? Download
Euripedes Gomes,
LAR Go-to-Market
Supply Chain Manager

End-to-End Product Life Cycle Management Download
10:00-
11:00AM

INTERMISSION - REFRESHMENTS - EXHIBIT HALL

11:00AM Track A Panel Track B
33Juliana Seidel,
Environment Senior Specialist

Environmental Solutions to RL Packaging Download
12:00-
1:30PM

BUFFET LUNCH - EXHIBIT HALL

1:30PM Track A Track B
t5Robert Krautheim,
President Technology Global DHL Global Customer Solution

DHL / Next level of Service Parts Logistics and Return Logistics
Download
 
2:30PM Closing Remarks Download
Kurt Walker
Director of Special Events
Reverse Logistics Association
3:00PM
leslieLucky Drawing
Leslie Harms
Director of Special Events
Reverse Logistics Association

LUCKY DRAWING for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win)

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