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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: Atlanta 2009
Understanding The Process Of Consumer Returns.


Continental Breakfast

8:00AM Seminar Welcome
Lyndsey Turner,
Event Manager
Reverse Logistics Association
8:15AM Service Level Agreements: RFQs, Contracts, and SOWs
Gailen Vick, President, Reverse Logistics Association
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And RL Components, Understanding The SOW
10:15AM Craig Sultan,
Senior Manager, Reverse Logistics
The Home Depot
Customer Satisfaction Through Returns: The Voice of the Customer
11:15 - 11:30AM Morning Break

Seminar Program Sponsored by:   

11:30AM Tony Sciarrotta,
Director, Asset Recovery,
Philips Consumer Lifestyle
Reverse Logistics The Next Generation
12:30PM - 1:45PM Lunch - Round Table Discussions
1:45 - 4:00PM We will be taking a tour at Encompass Group, the Returns and Distribution Facility for Sonos
(Shuttle will depart for the facility tour at 1:45PM
and will return at 3:45PM)

4:00PM Dr. Mark Ferguson,
Professor of Technology and Management,
Georgia Tech.
5:00 - 5:15PM Afternoon Break
5:15PM Panel Discussion:Understanding The Process Of Consumer Returns.
Gilvan Souza,
Associate Professor of Operations Management
Kelley School of Business, Indiana University

Beth Foster
Marketing Specialist

Craig Sultan,
Senior Manager, Reverse Logistics

Dr. Mark Ferguson
Professor of Technology and Management,
Georgia Tech.

Tony Sciarrotta
Director, Asset Recovery,
Philips Consumer Lifestyle

Evening Reception
Great food and networking!
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