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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: Atlanta 2005

Seminar presentations are available for download for a nominal fee. Seminar attendees can download the presentations free-of-charge.

This morning workshop offers knowledge based training applicable to branded companies, OEMs, retail, 3PSPs and others interested in understanding and applying RFQ's, Contracts and Statements Of Work in the reverse logistics business segment.
8:30AM Continental Breakfast
9:00AM Gailen Vick - President & CEO, RLASuccessful Outsourcing Process – RFQs, Contracts and SOWs
Gailen Vick - President & CEO - Reverse Logistics Association
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included. Download
11:30AM Paul RupnowEnhance Your Profits By Improving Your Reverse Logistics
Paul Rupnow, Partner, Reverse Logistics Solutions, Andlor Logistics Systems Inc.
This seminar is targeted at mid to senior-level decision makers from Product Service / Support, 3rd Party Service Providers and OEM companies interested in understanding the latest best practices in the industry with respect to managing Reverse Logistics on an optimal basis. Download
12:00PM Lunch - Roundtable Discussions
This afternoon seminar offers interactive C level (CEO, CFO, etc.) presentations on topics pertinent to branded companies, OEMs, retail, 3PSPs and others interested in controlling their reverse logistics business.
1:00PM Tony SciarrottaEntitlements: Managing Costs on Returns and Warranties
Tony Sciarrotta, Director of Returns Management
Philips Consumer Electronics North America
Presentation on Philips Warranty and Return Entitlement programs, including Serial Number registration at Point of Sale, and Serial Number entitlement logic built into the products — currently being used at all Philips Call and Returns Centers. Download
2:00PM Andrew KatcherProgressive Dispositioning™ Processes for Reverse Logistics
Andrew Katcher - CEO, Rapid Results
Once you have your returns back in house, what do you do with them? How much money are you or your client’s throwing away by not effectively dealing with your returns inventory. Learn how you and your client companies can make use of PDP™ to increase your inventory velocity, minimize your warehouse space, and increase your recovery. Download
3:00PM Emily RodriguezHidden Costs of Reverse Logistics
Emily Rodriguez, Process Re-Engineering Specialist, Rapid Results
Where and why costs are hidden. Explore best practices in this new industry. Increasing need to understand the financial details, compliance requirements of Sarbanes-Oxley and the dawning realization of lost profit. Download
4:00PM Gailen Vick - President & CEO, RLAReverse Logistics Directions
Gailen Vick - President & CEO
Reverse Logistics Association Download
4:30-7:00PM Facility Tour and Dinner Reception
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