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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: Bentonville 2013
Bentonville 2013

If you have a VOUCHER CODE please CLICK HERE

THURSDAY - MAY 2, 2013
8:00 AM

Continental Breakfast - Sponsorship Available

8:45 AM
Katelynn Weber
Executive Assistant

Welcome to RLA Seminar: Bentonville 2013

9:00 AM
Robert Long
Supply Chain Senior Manager

Addressing Warranty Service Fraud

10:00 AM


10:15 AM
Gailen Vick
Executive Director

WORKSHOP: Successful Outsourcing: RFQs, Contracts and SOWs
Track: Corporate Social Responsibility
11:30 AM
David Vehec
Senior Vice President

PANEL: Seasonal Reverse Logistics: A Supply Chain Student Case Study
Track: Retailers


Jim Crowell
Director, Supply Chain Mgmt Research Center

Stephanie Clement

Jackson Eldridge
Supply Chain Management Major

Candace Gooding

Remy LeCompte

12:30 PM
1:30 PM

LUNCH - Round Table Discussions

Sponsorship Available
1:30 PM

Facility Provided by WALMART

(Shuttle will depart for the facility tour at 1:15PM and will return at 3:20PM)

Facility Tour Sponsorship Available

Retailer Committee Meeting
Raul Castilla
Director, Reverse Logistics Administration

PANEL: Retailers Committee Meeting
Track: Retailers


3:30 PM
Troy Kubat
Sr. Director, Specialty & Reverse Logistics

Walmart Reverse Logistics Overview and Q&A
Track: Retailers

Pam Rapp
Director, Returns Center Support

Raul Castilla
Director, Reverse Logistics Administration

4:30 PM
David Hyatt
Clinical Assistant Professor

Operationalizing Sustainability in Global Supply Chains: Learning from the Walmart Case
Track: Retailers
Track: Sustainability and Environmental Management


5:30 PM
Evening Reception
Sponsorship Available

Great food and networking!



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    Facility Tour

  • Facility Provider

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