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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: Bentonville 2011
Returns Management – Best Practices and Next Generation Programs

If you have a VOUCHER CODE please CLICK HERE


THURSDAY - MAY 19, 2011
8:00AM Continental Breakfast - sponsorship available
Lyndsey Turner
Editor - RL Magazine
Opening Remarks
Gailen Vick
Successful Outsourcing Process – RFQs, Contracts and SOWs
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included.
10:00AM Morning Break CE-Green Tech Industry Committee Meeting
10:15AM Outsourcing Workshop Continued
11:30AM Return Trends and Sustainability
Charles Johnston,
Senior Director of Reverse Logistics
12:30AM - 1:30PM Lunch - Round Table Discussions
Sponsorship Available
1:30PM - 3:30PM Tour of Walmart Returns Facility
Sponsored by Genco ATC

(Shuttle will depart for the facility tour at 1:45PM and will return at 3:20PM)
Retail Committee Meeting
Derek Wishart
Manager, Reverse Flow Programs
Returns Reduction at Canadian Tire
4:30PM Afternoon Break
Tony Sciarrotta
Executive Director
Panel Discussion: Returns Management – Best Practices and Next Generation Programs

Pam Rapp
Director, Returns Center Support

Rubina Farooq
Director Customer Operations

Derek Wishart
Manager, Reverse Flow Programs

David Vehec
Senior Vice President

6:00PM Evening Reception
Great food and networking!

Sponsorship Available
Certified Green Website