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RLA Seminars


RLA Seminars are one-day events held around the world at key industry locations creating easy access for anyone interested in learning best practices and strategies in Reverse Logistics. Check out the schedule to find a RL Seminar near you!

The seminars cover topics that are pertinent to OEMs, Retailers, Branded Companies and Third Party Service Providers — Returns Processing, Depot Repair, Customer Service, Call Centers, Service Logistics, Transportation, IT Process Management, Recycling, Warranty Support, Asset Management and many more. Do not miss out on the opportunity to hear directly from industry leaders as they roll up their sleeves and tackle the major issues in reverse logistics!

If you would like to see a seminar near you, or you would like discussion on any Reverse Logistics topics, please contact us at +1 801-331-8949.

Facility Tours

The highlight of each RLA Seminar is the facility tour showcasing some of the most efficient return, repair and services operations such as Best Buy/GENCO, Appleseed's, Sun StorageTek, FedEx Memphis Hub, AER Worldwide and Image Microsystems.

What past attendees have said about RLA Seminars...

"The RLA Seminars are awesome. The sessions are informative and I learned a lot. I specifically liked the networking aspect of the seminar which will continue to pay dividends."
Christopher Thompson, Reverse Logistics Project Manager, Colgate-Palmolive

"This was one of the most interactive seminars I have ever attended. The audience at the Memphis seminar were not afraid to ask the tough questions and get down to the real tactical issues facing reverse logistics professionals. I gained real insight to issues that I would not have thought about if I had not attended this event."
Mike Shelor, President and Chief Operating Officer, Patton Consultants

RLA Seminar: Bentonville 2010
Returns Management: Exploring the Value Add in Reverse Logistics

If you have a VOUCHER CODE please CLICK HERE

THURSDAY - MAY 20, 2010
8:00AM Continental Breakfast -
Sponsored by Allied Trading Group
8:45AM Opening Remarks
Kurt Walker,
Director of Special Events
Reverse Logistics Association
9:00AM Gailen Vick - President & CEO, RLASuccessful Outsourcing Process – RFQs, Contracts and SOWs
Gailen Vick - President & CEO - Reverse Logistics Association
OEM Outsource Decisions and Building The RFQ, 3PSP Responding To The RFQ, Outsourcing/Service Best Practices, Contract Requirements And Reverse Logistics Components, Understanding The Statement Of Work (SOW). Workbook included. Download
10:00AM Morning Break
10:15AM Outsourcing Workshop Continued
11:30AM The Walmart vendor agreement and returns management
Pam Rapp,
Director, Returns Center
12:30AM - 1:30PM Lunch - Round Table Discussions
Sponsored by Access Computer Products
1:30PM - 3:30PM Tour of Walmart Returns Facility

The Walmart Returns Facility features Genco R-Log Software
(Shuttle will depart for the facility tour at 1:45PM and will return at 3:20PM)
3:30PM Can an effective and efficient reverse logistics process improve a company's bottom line?
Patrick Blinn,

4:30PM Afternoon Break
4:45PM Greve Consulting Panel Discussion: Returns Management: Exploring the Value Add in Reverse Logistics
Curtis Greve
Greve Consulting

Seth Marks,

Tim Neale,
Logistics Sr. Systems Manager

Patrick Blinn,
Vendor Account Manager - Retail Returns, Americas Operations Center

Bob German,
Senior Staff Engineer

Benita Barnes,
Business Alliance Manager
6:00PM Evening Reception
Great food and networking!

Sponsored by Ozark Electronics
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