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RLA Conf & Expo: Amsterdam 2013
Mvenpick Hotel Amsterdam City Centre
Tue, Jun 18, 2013 - Thu, Jun 20, 2013

RLA Conference & Expo: Amsterdam 2013
Conference Schedule


LIVE VIDEO STREAMING: If travel or cost restrictions are overwhelming, look at our low cost Live Video Streaming Solution. Sessions at the RLA Conference & Expo: Amsterdam 2013 will be streamed live into your office or home; this includes all general sessions, case studies, panels and tracks. Download Conference Program
TUE - JUN 18
07:30

14:00

REGISTRATION OPEN

LANYARDS
Sponsored by
Workshop 1

08:00

11:00
Matterhorn III
Gailen Vick
Executive Director

WORKSHOP: Successful Outsourcing: RFQs, Contracts and SOWs
Track: Sustainability and Environmental Management
11:00

11:30

BREAK

Workshop 2

11:30

13:30
Matterhorn III
13:30

14:30

LUNCH

Workshop 3

14:30

16:00
Matterhorn III
Gailen Vick
Executive Director

WORKSHOP: RL Sustainability
Track: Sustainability and Environmental Management
16:00

16:50

CHAPTER REPORTS

Matterhorn III
Charlie O Shaughnessy
Global Returns Manager

EMEA Chapter Report
Track:
Derek Scott
European Parts Technical Support Supervisor

Charlie O'Shaughnessy
Global Returns Manager

17:00

18:00

EVENING RECEPTION

On the Terrace
Floor 2 - through the restaurant
WED - JUN 19
08:00

16:00

REGISTRATION OPEN

LANYARDS
Sponsored by
08:30

16:00

EXHIBIT HALL OPEN

10:00

10:15
Matterhorn III
Welcome Remarks
Gailen Vick
Executive Director

Welcome to RLA Conference & Expo: Amsterdam 2013

10:15

11:30
European RL Challenges Roundtable

Derek Scott
European Parts Technical Support Supervisor


Charlie O Shaughnessy
Global Returns Manager


Tim Coughlan
Director, EC EMEA Service Parts

11:30

12:30
Helene Dupeux
Supply Chain Director

Offering the Consumers the Right Level of After Sales
Track:

Tim Coughlan
Director, EC EMEA Service Parts

Offering the Consumers the Right Level of After Sales
Track:

12:30

13:30

LUNCH

13:30

14:30
Matterhorn III
Charlie O Shaughnessy
Global Returns Manager

Measuring the Impact of Returns on the Bottom Line
Track:

14:30

15:30
Moderator
Derek Scott
European Parts Technical Support Supervisor

PANEL: How to Cover Reverse Logistics Related Costs
Track:
Panelists

Cyrille Regardin
Service Operations, Customer Service Europe


Daniel Seager
Take Back Regulations Manager EMEA


Tom in het Veld
Sr Director Business Development


Jeroen van Gennip
EMEA Director

15:30

16:00

BREAK

16:00

17:00
Matterhorn III
Mark Bakker
Senior Manager EU Returns

Reverse Logistics at eBay - The World's Online Marketplace
Track: Retailers

Ryan Bartley
Manager of Product, Global Reverse Logistics

Reverse Logistics at eBay - The World's Online Marketplace
Track: Retailers

17:30

19:00

CANAL CRUISE

Spend the evening on a canal cruise, enjoying pizza and drinks while taking in the the views of Amsterdam.

This is a great opportunity to network with others in a social setting.
THU - JUN 20
08:00

11:00

REGISTRATION OPEN

LANYARDS
Sponsored by
08:00

11:00

EXHIBIT HALL OPEN

09:00

10:00
Matterhorn III
Daniel Seager
Take Back Regulations Manager EMEA

How are WEEE Challenged?
Track: Sustainability and Environmental Management

Derek Scott
European Parts Technical Support Supervisor

Faz Hussain
Sales Executive

10:00

12:00
 
Matterhorn III
Charlie O Shaughnessy
Global Returns Manager

EMEA Chapter 2014 Planning
Track:
Derek Scott
European Parts Technical Support Supervisor

Charlie O'Shaughnessy
Global Returns Manager

12:00

12:30
Closing Remarks
Gailen Vick
Executive Director

Thank You!

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