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• ENTER VOUCHER CODE
• RLA CONF & EXPOS
• Singapore - Sep 2010
• Las Vegas - Feb 2011
• Brazil - Apr 2011
• Amsterdam - Jun 2011
• Exhibitor Information
• Sponsor Information
• PAST TRADE SHOWS Amsterdam 2010 Brazil 2010 Las Vegas 2010 Singapore 2009 Amsterdam 2009 Las Vegas 2009 Singapore 2008 Amsterdam 2008 Las Vegas 2008 Singapore 2007 Amsterdam 2007 Las Vegas 2007 Singapore 2006 Amsterdam 2006 Las Vegas 2006 Singapore 2005 Amsterdam 2005 Las Vegas 2005 Singapore 2004 Amsterdam 2004 Las Vegas 2004
• RLA SUMMITS
• Park City - Dec 2011
• RLA SEMINARS
• Lexington, KY - Aug 2010
• Toronto - Oct 2010
• Nashville, TN - Nov 2010
• Tampa - Dec 2010
• Salt Lake City - Dec 2010
• Bentonville - May 2011
• Seminar Sponsorships
• PAST SEMINARS Bentonville - May 2010Atlanta - Oct 2009Sacramento - Jul 2009Salt Lake City - Dec 2008Los Angeles - Apr 2008Columbus,OH - Nov 2007Austin, TX - Oct 2007Miami, FL - Nov 2006Denver, CO - Sep 2006Boston, MA - Aug 2006Indianapolis - Jul 2006San Jose, CA - May 2006Memphis, TN - Apr 2006Austin - Dec 2005Atlanta - Nov 2005Boston - Sep 2005Los Angeles - Aug 2005Chicago - Jul 2005San Francisco - May 2005
• INFORMATION
• Attendees
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• RLA NEWSLETTERS November 2009 October 2009 September 2009 May 2009 April 2009 January 2009 December 2008 November 2008 September 2008 August 2008 July 2008 June 2008 May 2008 April 2008 February 2008 January 2008 December 2008 November 2007 October 2007 September 2007 August 2007 July 2007 June 2007 May 2007 April 2007 February 2007 January 2007 December 2006 November 2006 October 2006 September 2006 August 2006 July 2006 June 2006 April 2006 March 2006 January 2006 December 2005 October/November 2005 September 2005 August 2005 July 2005 June 2005 May 2005 April 2005 March 2005 February 2005 January 2005

Amsterdam 2010 Event Schedule

SUNDAY - JUNE 13, 2010
6:00PM- 7:30PM	RLA Reception for Exhibitors, Sponsors and Speakers - Exhibit Hall
MONDAY - JUNE 14, 2010
8:30AM	EXHIBIT HALL OPENS
9:00AM-10:00AM	RLA Industry/Focus Committee Reports 9:00AM-10:00AM
10:30AM	Amsterdam 2010 Welcome Gailen Vick President & CEO Reverse Logistics Association
11:00AM	Keynote Address: Rehman Mohammed Senior Director, Customer Value Chain Management How to Collaborate to Maximize Revenue from Reverse Logistics
12:30PM	Track A Track B Track C
	Thomas Müller, Director, Care Supply Chain Management Nokia: Transformation Journey Peter Newman, EMEA Procurement Manager Georg Faust, Service Network Manager Managing the Service Network
1:30PM- 3:30PM
4:00PM	Track A Panel Track B Track C
	Moderator: Tony Sciarrotta, Director, Asset Recovery, Philips Consumer Lifestyle Panel Discussion: Returns Management and Asset Recovery Christian Christensen, Vice President Challenges in Global AMS Business Dr.ir. Harold Krikke, RLA Professor of Closed Loop SCs Dianne Hofenk, MSc Results of Global Survey on Reverse Logistics
	Ian Towell , Asset Recovery and Retail Returns Management Paul Bruce, VP Global Services Maurits Matthijsse - Director European Operations
5:30PM- 7:30PM	Amsterdam Canal Dinner Cruise (Seats are limited. Please sign-up when you register for the Conference & Expo) Sponsorships still available!
TUESDAY - JUNE 15, 2010
9:00AM	Track A Panel Track B Track C
	Moderator: Maarten Pruijmboom Managing Partner, Serve2XL - The Service Excellence Company Panel Discussion: Methods of RL Outsourcing Liam O'Halloran, Senior Vice President Integrating Reverse Logistics to Drive Out Costs and Reduce Cycle Times Jelle Schoenmaker, Sales Director Returns Management in Electronics & E-Commerce
	Dick Kluis, Vice President, Product Marketing Feargal Nac Conuladh, Vice President, Services Helen Dupeux - Service Logistics Manager Paul Bruce, VP Global Services
10:00AM- 11:00AM	INTERMISSION - REFRESHMENTS - EXHIBIT HALL
11:00AM	Track A Panel Track B Track C
	Moderator: Marcel Kaal, WEEE Consultant, Pincvision Panel Discussion: Challenges and Compliance with Cross Border Commerce Theo Alkemade, Vice President Mobile Services EMEA&APAC Managed service of Customer Premisses Equipment (CPE) return flows
	Ernst Klaassen, EMEA Reverse Logistics Manager, Sun Microsystems Ron Laan, Attorney, VAN DIEPEN VAN DER KROEF LAWYERS Mark Twaalfhoven, President, Valuec BV
12:00PM- 1:30PM	BUFFET LUNCH - EXHIBIT HALL
1:30PM	Track A Track B Track C
	Stefan Danckert, CIO Reverse Logistics with SAP R/3 Stef de Bont, Managing Director Controlled Reverse Chains for End-of-Life Products Herman Goemans, Managing Director Optimization of RL in Product Lifecycle Management
2:30PM	Track A Track B Track C
	Adrian Clitheroe, Managing Director Amark International Panel Discussion: Environmental Management Considering Sustainability and Corporate Social Responsibility Leslie Harms, Director of Membership Relations Reverse Logistics Association Making the Most of your RLA Membership Benefits Dick Kluis, VP Product Marketing Service 2.0 - Profitability & Customer Satisfaction, Service LifeCycle Management
	Tony Sciarrotta, Director, Asset Recovery Walter Tobe, EU Environmental Manager, Corp Strategy
3:30PM	Closing Remarks Kurt Walker Director of Special Events Reverse Logistics Association
4:00PM	Lucky Drawing Leslie Harms Director of Special Events Reverse Logistics Association LUCKY DRAWING for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win)
WEDNESDAY - JUNE 16, 2010
9:00AM- 3 :00PM	Post-Conference Workshops 9:00AM-3:00PM