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Amsterdam 2009 Event Schedule

TUESDAY - JUNE 16, 2009
9:00AM-
6:00PM
Pre-Conference Workshops

9:00AM-3:00PM
RLA Industry/Focus Committee Reports
5:00PM-6:00PM
3:30PM

EXHIBIT HALL OPENS

6:00PM-
7:30PM

RLA Reception for Exhibitors, Sponsors and Speakers - Exhibit Hall

WEDNESDAY - JUNE 17, 2009

Wireless Internet provided and supported by:       

8:30AM

EXHIBIT HALL OPENS

10:30AM
gailen vick - president reverse logistics trends, inc.Amsterdam 2009 Welcome  download
Gailen Vick,
President & CEO
Reverse Logistics Association
11:00AM Keynote Address: download
Adam Sherry,
Vice President Consumer Care Philips

Exceeding Consumer and the CFO Expectations With Outsourced Partnerships.
12:00PM-
1:30PM

BUFFET LUNCH - EXHIBIT HALL

1:30PM
Track A Track B Track C Track D

Mark
Hilton
,
Vp of
Reverse
Logistics


Bob
Cleary
,
Manager -
Repair &
Refurbish
-ment

Some Reflections on 3PSPs
download

Feargal Mac Conuladh
,
Vice
President -
Services




Service Role in Overall Company Strategy
download

Eamonn
Reay
,
Vp
Business
Develop-
ment


Morgan
Johnson
,
Global
Service
Delivery

Merging economic advantage, strategic objectives and sustainability in mixed returns streams
download

Dr. Jacqueline Bloemhof
,
Assistant Professor







Closed Loop Supply Chain Management. What is eco-efficient and eco-effective?
download
2:30PM
Track A Panel Track B Track C Track D

Moderator:
Tony Sciarrotta,
Director, Asset Recovery,
Philips Consumer Lifestyle


Panel Discussion:
Efficient Returns Management

download

Ian Rusher
,
Supply Chain
Field Operations
Manager EMEA




Creating Value from Returns
download

John Cullen
,
Professor






RL - Diagnostic and Performance Improvement Toolkit

Marcel Kaal
,
Environmental Consultant







Battery Compliance
download
Timmy O'Dwyer,
EMEA Regional Service Parts Planning & Logistics Senior Manager

Liam O'Halloran,
Senior Vice President
in Europe








Ernst Klaassen
,
EMEA Reverse Logistics Manager





Cyrille Regardin
,
Senior Manager Business







Paul
Bruce
,
Vice
President,
Reverse
Logistics






Johnny Kusters
,
Sr. Manager Product Development







Mark Jackson
,
VP, Global Account Sales




 
3:30PM-
4:00PM

INTERMISSION - REFRESHMENTS - EXHIBIT HALL

4:00PM
Track A Panel Track B Track C Track D

Moderator:
David Cope,
Founder, MGH Consulting,







Panel Discussion:
Optimal Spare Parts Management

download

Dr.ir. Harold Krikke
,
RLA Professor of Closed Loop SCs,

Open Universiteit Nederland







Eco-footprint & Reverse Logistics
download

Jelle
Schoenmaker
,
Sales
Director




Ronald
Plooij
,
Logistics
Manager
EMEA



Case Study:
Cycleon
Leveraging Superior Performance to Earn the Loyalty of your Customer Base

download

Leonard Schneeman
,
SVP, CTO










Solve, Save, and Satisfy using Custom RL Web Portals
download

Paul
Bruce
,
Vice
President,
Reverse
Logistics




Dick
Kluis
,
Vice
President, Product Marketing






Derek
Scott
,
European
Parts
Technical
Support
Supervisor




Sean
Keenan
,
CEO






Marco Hogenboom
,
Regional Customer Manager EMEA





Bryan Maguire
,
Regional VP for EMEA







Joe
Cahalane
,
Managing Director





5:15PM

Departure Time - Shuttle Bus from Hotel to Amsterdam for Canal Dinner Cruise

5:45PM-
8:30PM

Amsterdam Canal Dinner Cruise

(Seats are limited. Please sign-up when you register for the Conference & Expo. Busses depart Dorint at 5:15pm)

Sponsorships still available!
THURSDAY - JUNE 18, 2009
8:30AM

EXHIBIT HALL OPENS

9:00AM
Track A Panel Track B Track C Track D

Moderator:

Itamar Veneman
Senior Consultant


Panel Discussion:
New Ways to
Streamline Operations,
Drive Profits,
and Delight Customers

Claude Laval
,
Services
Program
Manager





Network Optimization & Cost Reduction

Oliver Lemanski
,
Regional Project Manager




Supporting Direct-to-
Retail Distribution;
Building a Mutually Beneficial
Retailer/Manufacturer
Service Model

download
 

Stefan Reisner
,
Dir.
Business
Development
Central
Europe




Peter Ten Thije
,
Reverse
Logistics
Manager
International



Ger
Burke
,
Director
of
Operations


 
10:00AM-
11:00AM

INTERMISSION - REFRESHMENTS - EXHIBIT HALL

11:00AM
Track A Panel Track B Track C Track D

Moderator:
Adrian Clitheroe,
Managing Director,




Panel Discussion:
Challenges and Compliance with Cross Border Commerce

download

Ron Kula
,
VP Supply Chain Consulting





Implementing an Integrated RL and Service Support Network
download

Jeroen
Weers
,
Developmental
Manager
RL



Michel
Blom
,
Reverse
Logistics
Manager
EMEA



Case Study:
How to make your Reverse Logistics profitable

download
 

Ernst Klaassen
,
EMEA Reverse Logistics Manager


Marcel
Kaal
,
Environmental Consultant




Ernst
Hoestra
,
COO






Mark
Eldridge
,
Strategy & Marketing Director


Ron
Laan,
Attorney,


VAN DIEPEN VAN DER KROEF LAWYERS
12:00PM-
1:30PM

BUFFET LUNCH - EXHIBIT HALL

1:30PM
Track A Panel Track B Track C Track D

Thomas Müller
,
Director, Care Supply Chain Management


RL Shared Costs Between Wireless Carriers and Manufacturers

Nick Sellers
,
Marketing Director - EMEA



Customers Give the Best Insights into After - Sales Effectiveness
download

Dick Kluis
,
Vice President, Product Marketing



The Impact of "Conditional Awareness" on your Service Network
download
 
2:30PM
Track A Track B Track C Track D

Moderator:
Chris Ernst,
Founder


Panel Discussion:
Environmental Management
Considering Sustainability
and Corporate Social
Responsibility

download

Martin Reiss
,
Director,
Key Account Management


Requirements for Battery Take Back Schemes According to EC Battery Directive

Leslie Harms
,
Director of Registration/
Membership Relations
Reverse Logistics Association


RLA Membership Benefits
download
 

Fiona
Kelday
,
European
Environ-
mental
Compliance
Specialist




Tony Sciarrotta
,
Director, Asset Recovery,
Philips Consumer Lifestyle



Jeremy
Vick
,
VP Global Marketing Solutions and Sales,


Reverse Logistics Association
Sofiane
Rachedi
GM,



Ian
Rusher

Supply Chain Field Operations Manager EMEA,

3:30PM Leslie Harms - Director, Registration/Membership Relations Director, RLAClosing Remarks
Leslie Harms
Director, Registration/Membership Relations Director
Reverse Logistics Association
4:00PM

LUCKY DRAWING for MP3 Players, DVD RW, Portable DVD Players, External Hard Drives, Digital Cameras (you must be present during the drawing to win)
                

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